AfterShokzReviews of aftershokz.com

Purchased 4 Openrun headsets of which 3 have had a failed power button causing the headset not to function. When third headset failed one month after warranty expired the best Shokz could do is offer 10% discount on the purchase of another headset. Don't buy, very poor customer service.

In the last 3 years I had 3 Aftershokz Xtrainerz, but only the first one was bought officially by me, which only lasted about 6 months, as the right side of my headphones just stopped working. The other 2 were a replacement within the warranty period due to this type of malfunction. All the failures that I have experienced with these devices have occurred without an obvious explanation (not due to negligent use, or accidental dropping, etc.), they simply and suddenly stopped working, which leaves me perplexed by the quality of their products. They are definitely expensive devices and sometimes don't even last the warranty period (2 years) as happened in my case more than once. Considering the number of problems reported, I don't understand how it's possible that local economic authorities still allows the selling of these products.

I have the headphone glasses and the battery no longer takes a charge. They are about 6 months old. Jamie herring

Bought a pair of open runs for my partner at the end of the November for his birthday gift which unfortunately falls around Xmas. When he tried them on the head band was too big (the size of the back of someones head isnt a measurement most people would know!). I emailed to see if I could return and swap them for the smaller band but they told me a straight not as it was after the returns period. I now have a pair of headphones he cannot use. I thought in the run up to Xmas the returns period would be extended like it is most places but they were absolutely unwilling to assist. Definitely wouldn't purchase from them direct again.

Pros: A well presented, well packaged product. Good sound quality. Feels like a nice product. Cons: Phone conversations in anywhere but the quietest of environments are impossible as the mic(s) pick-up all ambient sound. The first, of two headsets, I had developed a metallic rattle, and the company replaced it with a new headset under warranty. The second headset physically broke, where the ear-piece exits the battery casing and as they calculated the the warranty from date of initial purchase, and do not reset the warranty period when they replace a faulty product, the company didn't want to know. I asked to be put in touch with a supervisor, was told that one would be in touch - but have heard nothing since. Conclusion: This is, in my opinion, a well marketed product, but of poor durability, with insufficient consideration given to how practical they might be in a real-world environment - for example, without noise cancelling microphones telephone calls are far from a good experience. I'd be spending my money elsewhere

Due to injuries hardly used. Just out of warranty stopped charging and volume button fell off. Contacted customer service. Who are not interested at all. Must be based internationally as replies were at 2am (GMT). I’ve wasted £150. Got some 30 quid ones off Amazon. They actually sound better!

Looked into other review from this site and my concerns were right. As of late 2023, and probably also since the rebranding, they dont care for proper service. I did a few follow-ups, months apart, since the estimated wait time was supposed to be 2 weeks... And now I'm am not even getting a response. I know how a broken product needs to be dispatched but they tried to make me throw my headphones away (I didnt) before I "received my new pair" which won't seem to happen (extremely shady). The biggest promise I was given was that they would "send a follow-up request to their warehouse". I do not believe for a second that they intend to do anything. Disgusting practices. Refrain from buying their products.

No tienen reparación alguna. Hablado con ellos me contestan que no se pueden reparar, que saldría muy caro. Eso sí, me ofrecían descuento para comprar otro de gama más alta. Con el precio que tienen, mínimo 70 euros más o menos, deberían tener un servicio técnico de reparación.