AfterShokzReviews of aftershokz.com

I’m disappointed with how my issue has been handled regarding my Shokz Aeropex headset. After only 3 years of use, the headset suddenly stopped working completely. While I understand it’s beyond the two-year warranty period, I expected better support for such a premium product. The lack of repair options and the suggestion to simply buy a new headset feels neither customer-focused nor environmentally friendly. I had been a satisfied user up until now, but this experience has left me questioning the quality and longevity of the product, as well as the brand's commitment to its customers. I again reached out to customer service on November 29 with my remarks and have not received any follow-up since then, which only adds to my disappointment. For a product in this price range, I expected better durability and a more proactive approach to customer concerns. I hope this feedback encourages improvements in both product quality and after-sales support. It’s frustrating to feel like a loyal customer’s concerns are not valued. You have meanwhile lost another customer.

Great until, two year warranty period over and then they just fell apart, its like the glue was designed to stop working once the warranty is finished. This happened with mine and a pair i bought for my partner

Customer service is horrific. I just bought the open swim model on September 5th, 2024. This is after having the older model for over two years, it Stopped working and the warranty expired. Mind you i had that one replaced a while ago under warranty because it stopped charging. I received the new unit fairly quickly. It took me several hours to program the music I wanted on it. The first time I went to use was the 16th. The speaker on one side stopped working in less than 10 minutes. I called the customer service and they at first said to send them the defective unit back and then they would send me another one once they received the bad unit. I told them that didn’t work for me, that I needed the unit as soon as possible as swimming to the thoughts in your head makes the workout less fun and seems to take longer. It was not my fault and they did not need to cause unnecessary delays. I even told them they could charge my card again if they didn’t get it back. They then agreed to do cross shipping, once my package showed in transit they would ship the new unit. I sent mine to them on September 17th. So I call them on September 23rd as I have not received it. They then inform me that they received the old unit on the 19th and they never shipped a new one. (This was lie #1). They apologized and claimed they would send it out that day expedited shipping. Expedited to them means 3-5 business days, (AKA ground shipping) They refused to ship overnight even though they lied to me and never shipped it. I called again on September 27th to get a tracking number. I found out they again did not ship it. (Lie #2) .They told me again the same thing that they would send it expedited, I told him I didn’t believe a word they say and that was unacceptable. I would only accept overnight and a tracking number today. They said I would have to speak to a manager. After spending another 20-30 minutes waiting for manager the customer service representative returned and said no manager was available but one would return my call by the end of the day. Not surprised I never got a call back, (Lie #3) I called around 6PM and customer service said there were no managers there for the rest of the day. He claimed one would call me the next day September 28th. I I am writing this past midnight into September 29th, I have not received any calls. (This was lie #4) I am done with them, I am disputing the transaction with my credit card and will get representation and sue them if I have to. I no longer want any of their products.m or ever have to deal with their incompetence again.

Bought a pair of Openmove aftershokz June 7 2021 on Amazon. Maybe used them no more than 10 times. Put back in box as I wasn't wearing them much. Went to take them out for some summer running and they no longer will charge. Bought brand new charging cable aftershokz compatible with the model and tried multiple others and the things are just dead and will not charge. I plug them in to try and charge them as I don't like to give up and the occasional red light would come on then go off again. Left them plugged in over night and still no power to turn them on. It's a shame really as I hardly used them and forgot I had them, I wouldn't have minded if I got a good use out of them. I am looking at them now as I write this and the little red light comes on for an instant and goes off. Think it's time to put them back in the box and say farewell. Stick with my £10 skull headphones from TK Max that still work after 10 years.

Sound great. Comfort great. Left e Ar doesn’t work! Support no existent! Lot of money for something that doesn’t work.

I bought a pair of Air shokz but the rubber cover has come loose on one of the "bone conducting" parts, so I contacted the company asking if I could send them off for repair. I'm happy to pay for any repair. However Aftershokz replied (twice) saying that they DO NOT offer a repair service. So I'm stuck with a pair of headphones now, where water / sweat / damp can get inside the rubber covering and into the workings. I find the attitude of the company to be very poor and I certainly can't recommend them to anyone.

Poor product, after using it like 1-2yrs, the battery seems failed to charge. This problem happened to two aftershokzs of mine.. not to purchase this product anymore.. it doesnt even deserve 1 star at all..

Had the aeropex's which apart from the very annoying LOUD BLEEP every time you push one of the buttons - grr - they worked fine for a couple of years until the right speaker started rattling inside the case. Shortly after the left one started doing the same. And then a while later the volume contol cover just fell off and now cannot be used at all. Will not be replacing with another Shokz product.