AetnaReviews of aetna.com

App said I had met my deductible. All of a sudden once I asked for a pre authorization for a surgery I was denied the pre authorization and now they say I haven’t met my deductible and now owe about $300 for lab work that originally I was told was covered.

I was doing fine on my biologic with my prior insurance company. When my institution switched to Aetna, they wanted prior authorization which took months and then they wanted an appeal which took even longer. Now that the biologic is approved, it is only approved for 2 months so I guess I have to go through this whole process again. This company only cares about money. Money money, money money money.

If I could give a zero I would. I have refractory RLS, a disorder that has many comorbidities and a high rate of suicide because of the agony of its sufferers. I have taken every terrible medication with terrible side effects with little relief. There is a proven therapy- Nidra- approved by the FDA and paid for by original Medicare. I have had Aetna/medicare for several years, but it- illegally- refuses to pay for Nidra although it is medically necessary and proven so. I have appealed, but they heartlessly continue to deny coverage. I will be dropping Aetna at the end of this year. They are heartless and ruthless. I advise you to stay away from Aetna

Aetna Better health is the worst insurance company. I am so tired of them always denying my mri and meds that are medically necessary. I am bout to changes to a different insurance company and file a formal complaint against them. Sorry ass losers

Worst insurance company. I supposedly have an insurance plan, but still have to shell out hundreds of dollars for every single doctor’s appointment I have. This includes almost $400 for a SINGLE appointment for a mental health visit which, I might add, does the exact opposite of what those appointments are for. Mind you, these are all “in-network” appointments. Do not go with this company. They’ll gladly take your money and leave you for dead.

I find Aetna’s presentation of this plan’s costs deceptive. The benefits summary prominently lists $30 primary care and $60 specialist copays, but those prices only apply after meeting a deductible of more than $3,000. That qualification fundamentally changes what you actually pay and should be shown directly alongside the advertised visit costs. I received an EOB assigning $475.53 to my deductible for three in-network visits, despite already making payments at those appointments. Those payments still need to be reconciled with the providers’ bills. Members should not have to untangle fine print and conflicting documents to understand basic coverage. Show the actual cost structure clearly: full negotiated prices before the deductible, then $30/$60 office visit copays afterward.

Outdated information is all over their site. Finding a provider near you? “Sorry that doctor hasn’t worked in 12 years”. Next, “sorry we don’t accept your insurance even if AETNA says we do, we stopped 5 years ago”. What a joke. The providers they do have in network shouldn’t even have a license, how are you going to jump through hoops after explaining and demonstrating needs and not even give you the care you need? I’m not renewing coverage, I’d rather have no insurance than these scammers that masquerade as a medical insurance provider. I’d rather go see a witch doctor, at least he’s not going to misunderstand what I need for care, and be about as successful dealing with it.

I have been charged for 2 different procedures in the last MONTH! They would have been covered with Humana insurance!! A total of $245.00. Also they pay $100.00 OTC every 3 months!! So I will be dropping AETNA. As of October 1st 2026.