AetnaReviews of aetna.com

I joined Aetna on August 1 through my employer. Paying good money ever since. 17 days later, I still cannot access coverage because they don't have my member ID - not even a digital one. Currently on the phone (45 minutes and counting) trying to get through to a supervisor to (hopefully) get me the member ID.

Aetna is garbage. If I didn’t get health insurance through work I’d stay far away from them. Been fighting a claim of $300 with them for nearly 2 years now. They kept shutting me down until I placed a formal complaint with BBB. I got a Covid test back in 12/2020 when they were 100% covered and Aetna never fully reimbursed me till now. Except that one of the checks they sent me, they canceled the check months after I received it. My bank then charged me a fee for cashing a stopped check… bunch of greedy dummies that work at Aetna.

For my wife and myself, I pay $9100 a year in premium with a $6,000 family deductible. We each visit the doctor twice a year. I receive no benefit on the $15,100 spent each year. "For Profit" Insurance in the USA only benefits Aetna"s CEO.

This company is a complete scam. Their claims department and management is run by a bunch of charlatans who will gladly take your insurance premium, but then when you have a serious illness and are in need of treatment, they will lie, cheat and deceive in every attempt to deny your claims. The Thai insurance regulator should investigate Aetna Thailand and shut them down. Save yourself the headache and find health insurance from a company not looking to scam you.

They put you on a higher premium package with you knowing it. Then don't like to change it citing different rules. Be careful dealing with them.

I have been fighting with Aetna Medicare to get claims paid since January 2022. Constant denials over authorization issues that they obviously refuse to fix. I have called over a hundred times and have never spoken to the same person twice and over 75% of those people barely speak English and don't understand half of what I said. I have claims well over 90 days old, still unpaid that I had "sent back for reprocessing" that weren't sent back correctly, so they are being denied, AGAIN. This has been the most annoying and time wasting issue I have ever dealt with in 11 years of billing!

This is my third and final year with Aetna Medicare. My only claims are 2 dental visits a year and a yearly eye exam. I take no meds - so I have never had a problem with a claim. Based on how Aetna is unable to resolve my minor problem, I am glad I have not had to make a claim. Briefly, the employer I retired from will reimburse me for my monthly premium if I provide them with a statement from my insurer showing my name, dates of coverage and monthly premium. My first year with Aetna I got this letter and was reimbursed. The second year it took me 6 months to get a letter my former employer would accept - Aetna kept sending me letters that said I was covered until Dec. 31, 3000, 979 years in the future. My employer said that was ridiculous and they could not accept that letter. When renewal time came up last fall I was going to change insurers but was assured by Aetna “we can definitely provide you with a letter”. Well, they did provide a letter - in fact 7 letters so far this year, all saying I am covered to the year 3000. In my many phone conversations with Aetna they seem to not even appreciate how ridiculous this is. As I tell them every time I call, all I need is a 1-sentence letter showing my name, this calendar year and the monthly premium. I have been told “that is not in our workflow” and that if they send me another letter, it will also show coverage until the year 3000.

I was a member of Aetna for a long time had many issues, finally had enough, i left Aetna on 12/31/2021,but they still took out my monthly premiums in January 2022 and refuses to return my money.I wrote them a certified letter and a regular letter, NO REPLY.I want my $ 51.00 return to me ASAP. IT IS MY MONEY, it is not right.Everytime i called with a question or a problem it never got resolved. So i left and went to a better company that treats me like a person. Send me mine $51.00 please by June 30,2022 or i will contact Medicare .