AetnaReviews of aetna.com

Truly horrendous. I pay for the “gold plan” which is the best plan offered and they still try everything in their power to take every dollar they can. In addition to the $1100+ per month that I pay out of pocket to be insured, the hundreds my employer pays on top of that, and the 2-3 rate increases since I started with Aetna 2 years ago, they charge crazy money and don’t actually give you the benefits you’re promised. I have a $2,000 deductible before ANYTHING is payed for. Meaning unless I need major healthcare, it’s basically like I don’t even have insurance because every year I need to pay $2,000 for anything to even kick in. On top of that, I had an ACL reconstruction surgery, which thankfully helped me meet the $2,000 deductible, but my “gold” insurance clearly states that physical therapy is unlimited as long as it‘a medically necessary. My physical therapist and surgeon both sent notes to the insurance stating that it’s medically necessary, and Aetna still charges me and sends bills to collections, putting false debt in my name, reducing my credit score, and most importantly, stopping me from getting the much needed care I need for my knee. Why claim I have a benefit and then do everything possible to stop me from claiming my benefit? It’s been months since I’ve gone to the much needed physical therapy and my knee is feeling it. All of this because of Aetna. Stay far far away.

Was trying to get to a person to figure out what was the best plan and did not speak to one person that knew what was the different plans were. Customer service terrible .

So bad that I still get the shakes thinking about what they put me through. Like most every plan in the healthcare industry, if you're in good health they're all good enough. I specifically needed this plan to pay for an out of network therapist and although in their documents they say it can be accomplished, in reality it was a nightmare getting them to pay..which they didn't and I ended up paying out of pocket. You see, any kind of support from their Advantage Plan is segmented by Provider or Customer. So, if you're trying to work with your provider to accomplish anything they force you to have two separate conversations..can you imagine the inefficiencies? Not only that but half the time I got Reps that gave inaccurate information and good luck getting a hold of them again. One week a Rep is working for T-Mobile and the next their offering solutions and answers to key questions of major importance to you..Really? Unreal.... In conclusion, if you're in good health, perhaps they're ok? If you have any sort of out of the norm situation, I'd stay far far away from this company's Advantage Plan.

Recently moved to Aetna from United and I can say it's far far worse. My "deductible," is $3600 but they discount what I've actually paid to such a small amount that I will actually have to pay $18,000 before they'll start covering anything. Funny that I'll reach that point a short time before the end of the year and the whole thing resets. They're great at collecting fat premiums, but you'll have to pay for all your health care yourself.

This is for Aetna online/call support and tech support! It's AWFUL! First off I had tech issues so the tech team took over, they sent me en email saying if I want them to do certain things to fix it they need my permission for them to take my email off and put it back on . I NEVER GAVE IT she did it anyway! Had to file a complaint for privacy issues! Then with customer service onlind and call support, I never get one answer! Most wrong info was given to me! When I hit reply another agent answers Me with a total different wrong answers! I had to contact the supervisor to get the right answer! No one knows what's going on there!

We have been Aetna members for 20 plus years. Our monthly premium is almost as much as our mortgage. For 3 years, I cannot get injections approved for migraines forcing me to take pills twice a day. I live in chronic pain. Anytime I call Aetna, I am promptly forwarded to the next person. Every person is outrageously rotten and unhelpful. I made it to Corporate office and was treated so rude. There is no accountability nor concern for their members. I am hugely disappointed.

I've paid my $1000 deductible and went to use my infertility Benefits. The agent on the phone gave me wrong information that held up treatment for 4 months and led to a denied pre-approval. I contacted Aetna Infertility department which lied and said they could not find the call then when I insisted I spoke to a man on July 3rd, admitted I did speak to him but tried to push the blame on me saying I may have asked the question wrong. Then told me for me to qualify for IVF I had to do 12 IUI cycles versus 3 which I was told. I wanted to complain about the agent giving wrong information and the supervisor was not trying to hear it. To top it off, they're offshore and don't speak English well.

My Aetna Medicare value plan clearly says on the card that referrals are not needed. That was part of the sales pitch for this plan. I call BS. Every specialist insists on a referral, a fact made worse by the failure of our pcp to follow through with requested referrals. When they do send one, it is incomplete and must be returned for correction. The medical system is broken