AetnaReviews of aetna.com

Aetna is running a bait and switch scheme. They reduce your extra benefits, once they have you signed up. I'm dropping them like a hot potato.

Use them only if you want to go bankrupt. Even though I tripled checked with both the Doctor and Aetna (CVS Health) website whether the doctor is in-network, they still found a way to deny all 4 of my claims. Their excuse was that even though the doctor is in-network, the facility (Candler in Savannah GA) that the doctor is at is out-of-network. I am now stuck with huge medical bills that I properly cannot payback in this lifetime.

I had an amputation on May 31, 2023 (over 7 months ago) and this company still will not approve my leg so that I can get back to work. They don't care that i have used all my savings and am close to losing everything. They don't care that i have NEVER missed a payment. They just keep denying me and delaying, in hops that I will give up. This is the single worst insurance provider I have EVER had the displeasure of dealing with. DO NOT USE THEM. They are only good for taking your money. You WILL lose money because of their shady business practices. It is that simple.

I was in need of an ACDF surgery. My neurosurgeon set it to emergency status because I was one minor injury away from being paralyzed for life. I couldn’t feel my hands for two years prior. My right shoulder and arm lost strength before the surgery. I would fall at least once a day from loss of balance. Aetna had more than 14 days to deny me. The day before my life-saving surgery they denied me and told me that they didn’t have to give me a decision until 14 days later. By the grace of God my neurosurgeon forced them to cover me hours before my deadline. Their policies are dangerous. I am afraid of how many people they have hurt through these games that they play. Now that the surgery is done I will spread the word far and wide until they change their ways. Aetna is malicious.

horrible customer service. had no info of account. address phone number of my account as I was talking to him. I think they are told to give the run around until the customer gets tired and stops asking questions. horrific customer service. embarrassing to treat elderly like this.

This is a terrible company. Shame on Medicare for not caring about old people. You can't get answers, and customer service knows NOTHING! It's so very sad! I spent an entire day just trying to get a confirmation code to get into my account. Then, they couldn't answer any of my questions.

I called to talk about changing from a Medigap plan to an Advantage plan. The representative had no useful information to share. She could not even find a hospital associated with the PPO plan offered in my area. Useless.

I'd really like to know how after being on Aetna Medicare since July 2023 and here we are six months later and suddenly my oxygen machine is being DENIED because Aetna has decided, NOT my doctor that prescribed it, AETNA says they don't feel it's MEDICALLY necessary? All my medications were listed including the oxygen before I even signed up. Arena's own health care team visited my house, took the list of medications the beginning of my coverage. I'm fighting to keep my oxygen now, I also have left Aetna Medicare and can't wait to get away from them ASAP. Ridiculous, very stressful and absolutely asinine. I have NOTHING good to say about them.