AetnaReviews of aetna.com

My employer contracted with Aetna this last cycle. I’m trying to figure out what they require for me to fill a prescription as they have repeatedly given my conflicting information and now refuse to pay for the prescription unless I follow their rules (obviously difficult since they keep changing). Aetna has refused to pay for CRITICAL medications for a colleague and multiple colleagues have lost access to their primary care providers who work in the same health system. Overall, a poorly functional company that exists primary to sponge money off the system and people in need.

2025 $75.00 Quarterly Purse Load Extra Supports Wallet. $45.00 Quarterly Purse Load CVS Over-the-Counter(OTC) Wallet. Medicare Part C Disappointed. SilverSneakers GYM Membership High Copays Radiology, Denies Rx, ongoing.

Misinformation, poor English speaking skills mail order prescriptions are very undependable.

Aetna facilitated systematically for robbery providers. Dishonest company.

Really unhappy with losing access to my primary care doctor and local services due to their inability to come to terms with UW medicine / Valley Medical in Renton.

I am shopping for a Medicare Supplemental Plan and could only find at the time a number for Aetna's Medicare Advantage Plans online, so I called that number. (It's impossible to do anything online without already having a policy number to imput, so shopping from the internet page can't happen.) I ended up talking to a lady who was very kind, and listened, but when I got a quote after 12 minutes for a Supplemental Plan, the email came from HPOne.com and not from Aetna. So I called back today to try to understand what I was getting--is this third party company affiliated with Aetna or what? I got poor phone connections, people who wanted my personal info before they would talk to me (it's a general question) and then finally got transferred by the 4th rep right back into the person I talked to yesterday. Needless to say, I don't care how good the quote was, I have no answers, no trust, a horrible experience with reps on the phone, and I'm probably going to pay more a month and just pick up a policy with my Wellmark Blue Cross/Blue Shield company that I have for Marketplace insurance because they have excellent customer service.

I greatly dislike this company. My employer switched from Kaiser to Aetna in January 2025 and I haven't been happy about anything having to do with Aetna. Getting care is like going through multiple different hoops. And for asking questions, I have to call different numbers and be transferred so many times. Nothing is centralized and it's really confusing what is covered and what isn't. They don't cover as much as what Kaiser has and I have to keep paying a steep co-pay. Thank you for covering 10% of my medications Aetna. I wish I could switch back, this is a greedy ass company. And yes, I've written this review everywhere.

Aetna has always paid for my treatments in the past. Recently they deducted $20 for a dental "copay" and I don't have a copay. I've called them 3 times and can't get anywhere with them.