AetnaReviews of aetna.com

Apparently DEI had turned this company into a remorselessly inefficient mockery of its self-serving claims. I had a Medicare Advantage policy for years, no complaints. And I'm healthy, no drugs, no prescriptions. See, the downside is that I am 78 which means i have a long memory of back when companies gave a damn. They used to have a few score "5" ratings on Medicare.gov: nobody does anymore. I showed up for a Feb 9 physical and the doctor was told my card was no longer active. They dropped that program, nobody told me. So I call, they apologize, and i enroll in a new plan, say around 14 Feb or so. It takes a long long time to enroll again. It's now 2 April 2025. NO CARD. Three separate calls, three separate promises. Got plenty of marketing materials, even got a bill. JUST NO CARD. So "we got you covered" means nothing if I can't prove it, and they can't get it together to do anything. Pointless. Going to try Cigna.

Like many others I paid more than $400 a month for Health Insurance from Aetna. Despite the amount of money they take in on premiums alone, after asking at least three times for them to mail a directory of providers, they lied each time and said they would but never did. These multi billion dollar companies continue to nickel and dime customers in this manner. They refuse to accept the fact that some people don’t want to create yet another account and password to access things online! As much as we pay them, they can afford to send every customer a paper directory in the mail along with a physical insurance card.

Aetna has policy of charging 90 day cost for prescription over 30 days. Insulin comes in 5 vial box. Which is 36 days for one and 71 days for other. So a member doesn't receive 90 days supply for 90 days charge. Cant believe legality of stealing. Or morality or how is ethical.

I paid under $6.00/month for drug coverage for several a Medicare Plan D. In 2025 on March 11, I noticed a credit card charge for just over $40.00 per month which I found had started in January. After investigating the charge, I found my Aetna part D plan had been canceled and, the company said, I had been notified in September 2024 I was being moved to a plan that cost over $40.00 per month. I was never notified. When I canceled the plan Aetna outlined a process that involved me downloading a form, mailing or faxing it to them, getting Medicare’s approval then paying the current months charge. After all that I might have the plan canceled. When I downloaded the form, at the bottom of the third page I found I could just call Medicare about the cancellation. I called and because I’m enrolled in VA health, I have “credible coverage” making Medicare’s approval a foregone conclusion. The entire process took several hours speaking to customer services agents whose English language skills were questionable.

Disgusting excuse for health insurance.

Where do I begin with this freaking company? First I like to talk about the terrible experience that I had with the marketplace since they basically put a wrong birthday in. And it seems like I have to contact more than one person to get the information right at first and then sign up with a certain plan. They redirected me and told me to go to a different website other than the actual Website. And then after being on the phone with a couple of rude employees saying that I am not a customer when I clearly signed up for it. It’s just the start of it. I have to re-enter my information and resubmit the application just because of a small mistake. And then they freaking link you up or redirect you to local agents. Like stop directing me to local agents because in this city, Metro Atlanta or Atlanta, there’s a lot of certain types of people with attitudes that you have to speak to. I simply needed insurance since I got laid off of my job. Even though I have to pay thousands of dollars of out-of-pocket costs, I should be treated with some decency because it goes to the government

Aetna won't approve the medication that our daughters doctor prescribed for her even though it's the only one that works for her. My daughter has been on ADHD medication for the past 2 year and it was working for her. Yes, we still have to teach her appropriate behavior but the medication was working and helping her. My husbands company switched insurance because of how many complaints they were getting with the old insurance so they got Aetna instead. And yes, the former insurance company was difficult to deal with but they approved the doctors prescribed medications and treatments. Aetna immediately denied her medication because of costs. Told us to try cheaper ones and if they didn't work then they would cover the original medication with the doctors prior approval. Why does the doctor have to send in a prior approval when he's the one that prescribed it in the first place!? This makes no sense to me. For the past 8 months we have tried 4 different medications and either they don't work or the side effects are so bad that we don't want her on it. (IE, loss of appetite and losing weight when she's already a low weight, mood swings, extreme irritability, crying and not knowing why, etc.) She is so frustrated about this whole thing when she was already on something that worked. We are too! The insurance still won't approve the original medications because apparently the doctor didn't fill out the form right? When I called to talk to them I was told that if even one little thing on the form the doctor fills out is not to Aetna's liking it would be denied. What? Yes, the medication is $500 a month but IT WORKS! I feel so sorry for those who are getting denied who have terminal and chronic illnesses just because of costs. I wouldn't recommend this company for ANYONE!

First, there needs to be a zero star option. I have Mail Handler’s Benefit Plan which is through Aetna. I have a fully torn medial meniscus tear in my right knee and no cartilage causing bone on bone. Multiple doctors have said my meniscus is unrepairable. At this time, I am unable to walk without significant pain or without limping. A doctor in Los Angeles, Dr. Justin Saliman, helped develop a medial implantable shock absorber which would solve my problem. It is FDA approved, can be implanted in an outpatient setting, and does not require the removal of bone. Aetna has denied me this procedure, not once but twice, saying it’s an elective procedure and still experimental. If it was experimental, it wouldn’t have FDA approval and being able to walk is not “elective”. If this insurance is an option for you, stay far away. It is garbage insurance and Aetna is a garbage insurance company. I will be switching next year and will be encouraging others I work with to do the same.