AetnaReviews of aetna.com

AETNA IS AN EXECUTION PANEL WITH A CUSTOMER SERVICE NUMBER Aetna isn’t a health insurance company — it’s a slow-motion execution service. I asked for a refill of a very common, non-controlled heart/diabetes medication two days early. Two. Days. Their response? “Why do you need it early?” My answers (since the question was absurd): • Maybe my cat ate them. • Maybe I doubled up because I’m a senior. • Maybe they fell in the toilet. None were accepted. Instead, Aetna wanted me to bother my cardiologist at USF to rewrite the exact same prescription… for two days later. Brilliant use of a specialist’s time! I spent nearly an hour on the phone while their Board of Directors presumably debated whether I was worth 48 hours of pills. Spoiler: they voted no. This is the same company that: • Denied an MRI ordered by three specialists (I paid out of pocket, they later had to refund me when the MRI found issues). • Denied a heart CT scan three times ordered by two USF cardiologists (one a professor) and an electrophysiologist. Let’s be clear: Aetna’s business model isn’t healthcare — it’s cost denial until you give up or die. If you want to live a long life, pick literally any other insurer. With Aetna, every refill, every test you need feels like negotiating with the Grim Reaper’s secretary.

Aetna has no flexibility or heart - They DECIEVE me with their bait and switch benefits. Hearing benefit of $4,000 per year looks generous - but it is a sham. They only cover lower tier devices - and at a minimum i must pay 500 for what they say is $4,500 - but I can bought online 3 months old for $450. BIG NO_NO is they send you to a hearing store on their list who colludes to make you think you are buying from him. Acrually he is just paid to service the account and Aetna sends him the inventory. The upgrade to a top of the line set for me was over $6,000 to get what I wanted. Many take them up on the offer. Turns out that same Phonak Audeo I90 can be had online new from lowest of 1,800 to common 2,800 a pair. They deliberately mislead you and trick you into turning a benefit for me into a profit center score for them. Their Nations Hearing and Nations Benefits truly suck.

International should not be a word associated with Aetna, the processes are designed for the American market. I am based in Switzerland and it is a nightmare to deal with them. Claims are being returned time and time again looking for codes (American), abbreviations, that are clearly internal, so each time I need to call to understand what they are missing. Latest example after 3 times back and forth on a simple claim, I have a new AI generated request which simply says 'outreach for POP'.....honestly!!! It is my second time being insured by Aetna, I didn't think it was possible but I think they are even worse now. Customer service agents, while friendly, are not properly trained and so can rarely help with your claim.

Run, don't walk, away from any Aetna Advantage plan a "salesperson" tries to sell you. When you don't need them they seem okay, because they aren't spending money, accept on the worthless extra junk they dangle in front of you. You'd be much better off with insurance that actually works when you really need it. Dealing with Aetna and their Indian call center is a lesson in frustration and futility...like banging your head against a brick wall. Aetna will deny, deny, deny anything. That's what they do. Their approvals for rehab or other necessary things are 1/3 or less of the time approved by other Advantage plans and the constant fighting, calling, translating what they say and reauthorizing takes up as much time as a part time job. If you can't afford a Gap plan, at least go with another provider for your advantage plan. Aetna is basically just lip service, no real help. Just take your premiums for years, send you some free toothbrushes and deny your actual claims. Save yourself the total frustration down the road and Avoid Aetna Advantage at all cost.

Aetna is the worst insurance company I have ever dealt with for health insurance. I have had multiple conversations with Aetna regarding a health insurance policy all leaving me feeling frustrated and no real explanation of why they can't find my information until I speak with at least 2 different customer service representatives. A policy was to be converted to cover my husband only and I was required to make a payment to get it started. The problem was when I logged into our policy it said no payment due. I had received a notice saying our old policy was canceled and a new one was issued. No problem. I understood the new policy took affect automatically and he had insurance. Except after multiple go-arounds with both Aetna and Marketplace, Aetna said I owed a premium. I would have paid it if I have received a paper bill, an email bill, an email stating I needed to pay or any other form of communication which indicated I needed to take action. After 5 separate phone calls between both places where Aetna could not locate any information on the new policy I was finally given information to make a payment. I am still having difficulty understanding their policy regarding payments. I cannot wait until the end of the year to switch companies. Aetna has been by far the most frustrating company to have insurance with in my opinion. I would not recommend them for health insurance.

I really thought Aetna was going to be a good choice for my Medicare advantage insurance for this year... BOY WAS I WRONG! These goons deny almost every other claim for one reason or another and if I don't get involved to try to solve the problem and then call them to explain how the claim should be processed the claim would remain unpaid. It's not my job to get involved but because they obviously don't care my claims would sit in the unpaid pile and I would get billed by my provider. So I kinda have to get involved or I'll be liable which I can't afford and that's why I have insurance but with Aetna it's like not having insurance... CAN'T WAIT UNTIL OPEN ENROLLMENT.

Representatives are not knowledgeable at all, they cannot put a supervisor to solve any issues, no way to solve any problems, when I got a supervisor on the phone He still was not able to solve problems. Processing claims under other members of the plan, etc

I was transferred to dental claims. Me and my husband both were on the phone. It was my husbands claim. The person was very rude. Kept on putting on hold every 5 seconds and coming back with another question. I waited to leave a review to give her a star that she deserved. Total time was 1.5 hour before she finally hung up! Within that time frame i was put on hold many times. She did not speak longer than 5 seconds at a time, before putting on another long hold. We started around 8:30 am and she finally hung up at 9:50. Refused to give her name. Aetna should find her.