AetnaReviews of aetna.com

I’ve been with Aetna almost 10 years through my work (I.e., more than $15K of my income has garnished their wages) . Early on, I was healthy enough I didn’t generally use my insurance (yes, bad on me but I was young). When I finally needed and wanted to use it, Aetna has consistently let me down. First, to get reimbursed for vision expenses, you have to mail your claim form in. That rule hasn’t changed even in 2025. It’s dirty and clearly meant to be a deterrent to using your benefit, so you should have a taste to how Aetna operates and what their values are. Secondly, not a lot of quality providers take Aetna- you can go to mediocre in-network doctors only. I say this having moved around and consistently found this to be the case. The final straw however was total lack of security/privacy for my personal data. What do I mean? In an unforgivable breach, Aetna gave away my personal and plan information to United Healthcare without my consent. How do I know? My twin brother, who has nothing in common with me besides birthday and surname, started having his claims billed against my insurance(!). We were both baffled until it came our attention United had gone fishing for other insurance coverages under his name to list as primary to avoid having to pay out for him when possible (i.e., collect his premiums but avoid paying for him). That action speaks volumes about United, but the fact that Aetna is so loosey-goosey they gave my personal info to United despite everything being mismatched but surname/bday shows me they’re not attentive and not looking out for PHI/PII. Did they reverse the charges and get it cleaned up? Yes, but only after hours of my time on the phone for something that should have never happened. There are other poorly executed things, like their very poor user interface on their website (provider search function always defective), disorganized and unhelpful site information organization, etc. I’m finally old enough to know it’s a racket, they’ve made out like a bandit with me and I’m switching insurance this year. Good riddance!

Aetna insurance company required preventive care visit to avoid surcharge.after I did preventive care visit im receiving eob for laboratory and reading of laboratory.aetna set a trap so youll have unnecessary bills, when i send appeal looks like they respond with automated letter we stand by our decision.aetna is not reasonable, stay away from aetna. Not recommended.

Avoid Aetna/CVS Health. They completely failed my family during an emergency. My son needed ambulance transport after breaking his arm at school, and for nine months Aetna has refused to properly handle their part of the bill — only $340.88. They gave me false information, claimed they were contracted when they weren’t, lost my appeal, made me do two conference calls, blamed the fire rescue for paperwork issues, and kept pushing me into new appeals even after acknowledging they owe the $340.88. I’ve made at least six phone calls, two conference calls, two appeals, and months of follow-ups, and Aetna still hasn’t paid. I pay more than $1,200 a month for this insurance, and they can’t even handle a basic emergency claim. Completely unprofessional and unreliable. I strongly recommend choosing any other insurer.

My employer switched to Aetna. After 23 years of going to the same hospital systems /doctors, the largest/best in my metro area, Aetna has now dropped them from their network. In looking at the other choices Aetna offers - unless I'm willing to travel hours - I will have to go to substandard hospitals and use their doctors who get 1/2 stars out of five. Reading their reviews is horrifying. I'm considering leaving my employer for an employer with a better insurance company.

Atena pharmacy plan is a huge ripoff, last year I had them for my part D and tried to cancel because of the monthly cost 60.00 x 12 $720.00. My meds cost $286.00 for Tier 1 meds in 2025. The cost for 2026 is 96.00 monthly which is 1,428.00 for my Tier 1 drugs. They are horibble. Please search for better coverage elsewhere.

It's November and we have just now met our high deductible for the year. Now Aetna is revising claims that have already been paid by us and is saying we owe more on them. You can't call them, but I chatted with them online to get to the bottom of it. No explanation - just that it is correct and we owe more. 10 months later !

I have never been more frustrated or frightened by an insurance company in my life. I am a Type 1 diabetic whose survival depends on timely access to insulin and related medical supplies. My request to get these medically-necessary supplies covered began on July 28th, and as of today it is still unresolved. During this time, Aetna has: Sent me in circles between multiple departments, none of which take ownership Provided incorrect DME supplier lists Sent documents that are irrelevant, instead of the authorization needed for coverage Told me to pass meaningless forms to my doctor, instead of handling the process internally Failed to give a clear answer on whether my supplies are covered or how to obtain them I am now dangerously close to running out of insulin supplies. If this continues, I will be hospitalized within the next two weeks, and it will not be from negligence on my part — it will be because Aetna has made it almost impossible to obtain life-saving medication that I am fully entitled to under my plan. Even if I can finally get the supplies covered, the costs are still outrageous. I am staring down hundreds of dollars out-of-pocket due to the deductible plus an 80% co-payment, on medication that is not optional for me — it is required to stay alive. I have spent hours on the phone, been transferred repeatedly, and have received no real answers or solutions. At this point it feels less like disorganization and more like barriers designed to delay or prevent coverage. This is not a minor inconvenience. It is a risk to my life. Aetna needs to fix: Their approval and DME referral system Their internal communication — stop passing members around Their complete lack of urgency when life-saving prescriptions are involved Their unacceptable cost-sharing structure that makes insulin financially devastating I am terrified and exhausted. No one who relies on insulin should ever be put in this situation.

Customer service is annoying and frustrating. Reps are rude, and they will transfer you to different departments once you ask for a supervisor or manager. They will also not end the call and put you on dead air like they are not willing to help