AetnaReviews of aetna.com

This pertains to aetna medicare,my hospital limits plans they accept so stayed with aetna ,they changed benefit amount for otc to $50 from last year's $100 per quarter,and extra benefits to 30 from 25 per quarter,okay found today Walmart no longer takes extra benefits for aetna,I must shop at CVS an Aetna co.,went online,healthy food limit ,spam is included! yes spam the canned meat product! no longer able to use it on fruits and veggies but can get Spam! disappointed ,Well I spoke with Aetna and they say I can use my extra benefits card at Walmart.Next quarter I will try it and if I was wrong will correct my complaint,well it's April and Walmart still will not accept the card, I'm beyond words

Bad, bad, bad

Why the customer service of Aetna do not speak English. All foreigner with heavy accent!!! never mind that they do not have accurate knowledge of their own procedures.

Their website doesn't work correctly. Links have poor verification procedures, which will cause the link to redirect you to a 'sorry you can't be verified' page. Over an hour, and I still haven't been able to do something as simple as check for my member ID. They also failed to send me any sort of ID card when I initially signed up.

Aetna only cares about how much money they can charge you which in my experience is usually an inflated amount which I call them on EVERY TIME THEY FRAUDULENTLY DO IT!! Absolutely no integrity. And their support people are brain dead incompetents when you can understand their very bad broken english.

I contacted First Health- a wholly owned subsidiary of Aetna (which I had no idea). I have spoken with 3 different representing companies and was outright lied to all three times. The two I have: Bastion Insurance Group (whose phone number is bogus and possibly the listing agent too although, because I couldn't get connected, I don't know) and American Collective LLP. I didn't record information from the first company I contracted with. The second one (the first named) I was told it was insurance - found out it was a discount program, and the inception date was to have been immediately. Found out that it was scheduled for January! The second named company told me - again- that it was insurance. I discovered after receiving the documents that it too is a discount program - not insurance. I then realized that the whole thing: First Health is a discount program -NOT INSURANCE! I specifically told them that I would report them, which I am doing with the AG in my state. If I had known this at first, I would have never done business with them. So far it has cost me over $1,000.00, and I have no idea if and/or when i will get refunded for my cancellations.

For those of you who also use Aetna or may plan to. I wanted to share a story regarding my horroble experience. I emailed my claim forms Friday Nov 7th for reimbursement, nothing major just $350 for a fixed benefit plan. How it's advertised is if I see a doctor throughout the year they pay $50 for a visit for copays. Since I had already paid my copays that is supposed to be paid to me. I called on the following Monday or Tuesfay just to confirm my emails had been receieved. I was told 10 business days to have an answer. I waited. The Tuesday before Thanksgiving, I call again. It has now been 10 business days. My emails were not turned into claims. I was assured that all of them had been received and someone would assign claim numbers to have them reviewed ASAP. I wait. I call the following Monday Dec 1st. I have a two claims created and one is a claim for a date I didnt even submit. My other claims are lost apparently. An escalation specialist found my emails. Assured me they would get claim #s assigned and have the review expedited. I was told I needed itemized bills not medical records, but someone would call my doctors cuz you have a waiver as part of my claims form package to get what they needed. I didnt believe that for one second, so I called every one of my doctors and asked them to re-run my paid invoices with this secondary insurance. I wait. It is now Dec 16th. One of my claims has been approved. 6 have not been paid. And of those 6, 4 of the emails I sent have still not had a claim generated. I was assured again someone would get it resolved. It is now closer to 2 months than 10 business days and my emails are still "lost". No claim numbers. No examiner. No outreach to my doctors. No benefits paid. They still owe me $300. This timeframe is unacceptable and shows signs of incompetence of fraud. I have lodged formal complaints with the BBB and the department of insurance. I wil be contacring my HR team tomorrow. Be warned.

Atena no longer wants Medicare clients. I have never been happywith their customer service people who are annoying. There were you down and you can't understand them. They are always apologizing instead of getting to the point when you ask a direct question.Trying to fight a claim for a lousy $64 is not worth my time. Filling an appeal is useless because they tell yo a claim was never filed. yes it was I spent an hour and fifteen minute doing it.