AetnaReviews of aetna.com

Dental Policy: It's a waste of money. They wont pay. I've had periodontal maintenance, surgeries, and procedures for over 15 years. Bought their dental policy last year but they refused to pay claims based on one meaningless reason: I can't prove I had root planing done. I had root planing done a couple times more than 17 years ago. That periodontist is long out of business. Not only that, but getting SRP done is completely unrelated to whether a person needs periodontal work. It's a specious reason, and this is what's going on these days in the insurance business. Read the reviews carefully for any policy you buy. I have had very good experiences with Wellabe/Medico in the past. They don't have "gotcha" reasons for denying claims, and if they do deny a claim it is usually reasonable. Seriously, look into it.

Allowed Aetna to take my payment out of my social security check 3 yrs ago have been fighting ever since to get it stopped even though they don't insure me anymore and haven't in 2 years they continue taking money out of my check. total fraud and can not do nothing other than post a review and hope it helps someone else.

Billed me my full deductible twice back-to-back and wouldn't correct it, so an extra $600 that should have been covered. Then proceded to charge me more than my out-of-pocket maximum for the year. Their website registered that I hit it exactly, but when I downloaded the claim summary for the date range of the year, they had continued to charge me beyond my maximum in-network limit.

I paid into Medicare Advantage Plus via Aetna every month and here I am not in July of 2025 but now January 2026 and still fighting to get my medical bills paid. Just today alone I was on the phone for just under and hour. I have made calls starting back in July 2025, error seen would be corrected and near 8 months later, still waiting. I even had to prove I had no other health Ins even though Medicare itself showed I ONLY had Aetna. Reps have asked me questions that frankly are none of their business like where did I last work near 2 decades ago, when was my last date of employment, heck, was near 2 decades ago I dont remember, who was my last health Ins company, told them, who before that, I told them I have been covered under my husband for over 4 decades. I am so weary of hearing 30 to 45 days, COB dept supposed to call me NOT a word. I will never recommend Aetna to anyone, their customer service is a FAILURE.

I was ok with Aetna until their rates more than doubled in 2026. I only take one drug that without a drug plan would cost me about $250/yr. I know it is my fault for not looking at any increases during the enrollment period. I'm just so naive about things like this. I was unable to get out of the plan without the possibility of hurting my credit. Yes, the customer service is terrible. (It will drive you up a wall.) In disgust, I paid the total amount yesterday (over $1000) and wrote them off as a bad company to do business with. P.S. If you ask Google about any complaints about rates going up, they specifically mention about Aetna doing just that and how many people have complained. No specific major drug insurance plans universally doubled their prices in 2026, but some Medicare Part D plans saw significant premium hikes, with individual plans like SilverScript Choice experiencing up to a $50 (or more) increase in some states Varying Part D Premiums: While overall standalone Part D premiums averaged a slight decrease nationally, actual costs varied wildly by state and plan, with some enrollees seeing large increases

Rarely do reps resolve issues or answer questions. When they do provide answers, they are different for the same question each time one calls. Yesterday our firm's concierge service called Aetna to clarify specific pharmacy coverage. Not only did the rep at Aetna not know, but when she got someone more knowledgeable, this "expert" did not even want to take the call because that rep ALSO did not know. This topic was tied to a vague letter from Aetna trying to explain new Rx benefits. Further, their tele. connection to the offshore team is sketchy. Plus, the reps from the offshore team are sometimes hard to understand. Comparing the money Aetna makes, the quality of service they provide is abysmal. They also take FOREVER to clear health provider charges. We've had to call MANY times to prompt them and get bills reviewed and processed MONTHS after services were rendered!! A lawyer friend involved in CVS's acquisition of Aetna explained some years ago that the culture at CVS focused on cost containment and administrative efficiencies. Aetna, on the other hand, seemed to be all about party, party party....in short, very wasteful, and the insured members are flipping the bill. We need more regulation because there does not seem to be enough incentive for improvement.

Why is the choice of zero stars not available? My premium for part D started at $164/year. It has more than doubled for the last 4 years without explaination. They want $1,374 for this billing cycle. My medication total for the year is $160. That would be my cost out of pocket WITHOUT any insurance at all! There is no excuse or even an attempt at a reasonable explanation for this increase by managers I’ve spoken to. “I understand. I’m sorry you feel this way…is there anything else I can help you with today?…Do you have any more questions I can help you with?” If ANYONE is considering Aetna for their insurance needs, expect to be totally ripped off! NEVER AGAIN will I consider this company under ANY circumstances, even if they cut my premium by 80%!

I have been going to my provider for 23 years and am 67 years old. Due to Aetna's inability to negotiate favorable reimbursement with them, they have decided that they will no longer be in network with Aetna. I think Aetna needs to rethink their policies and put the well being of the people they insure over the greed of their investors and company profits. Aetna, please work out a fair deal so Austin Area OBGYN is able to stay in network