AetnaReviews of aetna.com

horrible service for my daughter who had a claim paid then whoops Aetna said we dont want to pay it several months later with no explanation

My wife and are covered under Aetna this year and everytime my Dr prescribes a medication it has to go through a prior authorization. First it was testosterone, they were fast at denying that. My Dr had to go through an appeal but finally got it approved. Then there's mounjaro. I need it for diabetes. It took them one day to deny that so once again my Dr appealed. This time it took almost a whole month to tell me they are still going to deny it. Why are we paying such high insurance prices if these insurance companies are allowed to deny everything? I would stay away from Aetna at all cost if your deciding on an insurance company.

Aetna is literally the worst insurance I have ever had. I am trying to find a new job solely so I can avoid having Aetna. They deny everything, don't abide by the pricing in your benefits, have no clue what they are doing and are a pain to deal with. Last time I called I asked for where I could find a list of what's considered a "specialty visit," and the girl said, "umm, I don't really know." That was it, no offer to help, no offer to ask, nothing. My Rx has tripled and cannot be filled at the same pharmacy it was last year (Walgreens, not like a mom and pop place). Just AWFUL.

As the office manager of a medical practice, Aetna US Healthcare allows 87.00 for an one hour Initial Evaluation, 97.00 for a 30.00 minute follow up and 159.57 for a 60 min session. All includes medication management and therapy. We gave our patients a 6 month notice that we could no longer accept this Insurance effective 01-01-2026.

I had United Health Care Advantage plan for years. This year they are no longer in my county so I went to Aetna. I have been with Aetna for 3 weeks and I cancelled today before I got locked in. Aetna is a scam. They denied all 4 of my critical medications, and one of my main providers, all of which were covered by United. I had them once before and needed throat surgery for a tumor. I had had a biopsy, CAT scan, Ultrasound, MRI, and been seen by 2 surgeons. They denied the surgery and demanded I see one of their doctors in a city 7 hours away, a ploy to say I didn't need the surgery. Stay away from Aetna.

I'd add a zero if possible....horrible. They claim a 10 day max payout on claims....yeah right, we have unpaid claims for months. Frustrating because they say they have all the documents to process it, then you wait 10 days and call back, then they ask for another document and wait 10 more days. this can go one for months.

Will not reimburse me when I didn't use their service. I need to proof insurance of insurance. Terrible company

Just about the worst phone customer service, for health insurance, and that's saying something, I've ever had the displeasure of having to contact.