Advance Auto PartsReviews of advanceautoparts.com

I ordered a battery a $200 12/22/19 at Advance Auto Parts James Campbell, Columbia TN. The battery charger I was borrowing took all afternoon and into the next day to fully charge my installed battery, my car would not start until it was charged. Josh found my order and offered to carry the battery to my car. When I asked about installing the battery he replied "its raining". After leaving with the battery, I decided to go back and ask to speak with a manager to get a better understanding if it is a courtesy or part of their job to replace batteries, the guy I spoke with wore a Titans hoodie, has worked there 2 years and around 40 years of age, no name tag was visible. He told me cars "like" mine require professional installation due to the amount of parts that have to be removed to replace the battery that it would 45-60 minutes to replace. If this is a company rule I understand but I have a toddler and due to have a baby next month so I need my battery taken care of quickly. I spent more money buying my battery through Advance Auto Parts instead of Walmart due to customer service experience. At this point my plan was to charge my battery through the night and leave my car with Walmart's Auto Center the next morning and return the new battery back to Advance Auto Parts. My husband decided he would change the battery (in the rain), if he is capable of changing a battery than an experienced employee could have done it without problems. He finds a video, unedited that replaces the battery within 5 minutes. Watch "Battery replacement on a Chevrolet Malibu 2013 - 2015" on YouTube. I regret not going somewhere else to have everything taken care of in a timely manner. At this point, I now have an old battery I paid to have exposed of through Advance Auto Parts. My doctor is debating on putting me on bed rest due to BP/stress. I have no interest in returning to any Advance Auto Parts stores after this experience, my husband prefers Auto Zone anyway.

We are a body & repair shop in NC. We've been trying to get credits back from parts we've returned as well as labor claims reimbursed with no resolution. We've been doing this for a year. Its completely & utterly ridiculous that we can't get anything resolved. We're a technet shop yet this is still going on.

BUCK IS A VERY NICE GUY AND IS ALWAYS HELPFUL!! I FREQUENT HIS STORE ON 75TH (TOWER RD). I RECOMMEND HIS STORE TO FAMILY AND FRIENDS AS THE PLACE TO SHOP FOR THEIR AUTO PARTS, ETC. KUDOS TO BUCK AND BE BLESSED AND PROSPEROUS! I REMAIN SINCERELY, ANGEL GUNN-AREAMA

I love their great discount codes they have online and employees are very helpful

I went in tonight to Auto Zone Here in Gladstone/Kansas City, MO. on Antioch about 7:15 pm and asked for a scan code to be done on my truck, the 1 woman of ONLY 2 women employees on duty told me that they needed ID, I said; I dont need to rent it, I just need a code scan done on my truck. She told me that auto zone cannot do it due to responsibility issues, and they cannot be responsible for reading, or help to read my codes on my truck. I was just there less than a week ago, and had codes read by an employee, and I bought Spark plugs to try and remedy the problem. Now that I put in the plugs. I still seem to have problems, so I needed a code scan to see what comes up now. I am a perks customer, and I see the only reason is: that they were woman auto zone workers not wanting to go outside and do it. I think they should be FIRED! theres plenty of people looking for work that will do their job for them, since they dont want to do it! 10/9/2019

Maybe a step above advanced auto, but not that great. They are not knowledgable in auto parts. You better double and triple check the part before you buy. Check out is A ZOO.

They charged me too much for a car battery, and sold me the wrong one. I did not install it or use it. I returned it the next day, and they refused to give me a full refund.

Went there to buy Bondo asked s few questions about it and cashier was not knowledgeable one bit. Suggested I go to NAPA they would know.. His exact words.. So bought a small can for $25 got home and the Bondo was nearly half empty.. went back the next day and told the cashier and all he could say was you're kidding me.. no asking if I'd like a refund or anything so walked out of the store and swore I'd never return.