AdapthealthReviews of adapthealth.com

This company do not provide services al all. they don't answer call, not return calls. When I pick up the CPAP machine the staff was very rude. Do not provide any support about setting the machine This is the wors company I've ever had... This was my third CPAP machine I need to return and look for another company.

This is the worst company EVER!!! Starting with customer service. They never return calls, never know an answer to your question, equipment is raggedy. I'm on oxygen my home oxygen makes so much noise you can get a good night's sleep. I called to advise them and the CS lady told me so long as there are no extra lights on machine its doing its job and to deal with the noise. I know it makes some noise but not to the extreme of waking you up out of sleep. Horrible and unpleasant people to work with, all have bad attitudes. I have placed a complaint with my insurance and Dr. office to see if there is someone better then these clowns with better working equipment. Do your research and read reviews.

I gave aerocare a bad review. Since AdaptHealth bought them out, no effort is made to solve patient problems. My husband bought supplies from aerocare for over a year with no insurance problems. AdaptHealth took over and all of a sudden, they can't find an insurance payment and start filing late fees before letting us work with them. I should be grateful. If they ever find the payment that I provided draft number, date paid and amount, they will refund my money. Miracles happen.

I took delivery of a CPAP from Alina Home Health care in July of 2020 - everything going fine. Have all the receipts and proof of delivery. Alina Home Health sold to AdaptHealth. THE WORST COMPANY I HAVE EVER DEALT WITH!! The sale must have been in February of 2021. I say that because when I started running into issues they claimed that I took delivery of the CPAP in February. I faxed all the paperwork to them twice - documents included proof of delivery, every payment in the form of EOB’s, document showing my agreement with Alina Home Health was a 10 month rental then I owned it. Long story short - Many Many calls, promises of returned calls, promise to have a supervisor call, promise of a owner transfer letter. Started all of this communication in May of 2021. They continued billing us even after we were supposed to get the ownership transfer letter (we had a confirmation number provided by them which was supposed to confirm ownership had been transferred). We finally got this resolved in June of 2022. Looks like I’m one of the lucky ones -I got it resolved and the overbillings credited. I should note that I was being billed, I just stopped paying the bill. I did get the names and corporate address in PA for the President, the CEO, and the Board Chair. Threaten to write a short book outlining everything that went on with copies to the Minnesota AG. NEVER UTILIZE ADAPTHEALTH!!. I did talk with my sleep clinic. Their comment was “We have nothing but problems with AdaptHealth.” When posting this review it asked if I wanted to let AdaptHealth know about this review - why bother I’m sure it would be ignored.

One should be able to tell what a wonderful company Adapt Health is just by looking at the bar ratings!! Absolutely the worst!! Pretty sad that my Doctor's office has asked me to change suppliers because they have such a hard time communicating with anyone at Adapt Health. Constantly, they claim they do not receive the doctors "fax" so my orders are always delayed and I have no supplies left, yet my doctors office says they have been sent many times and they have a confirmation for each one. Besides, who in the hell sends a "fax" today??? Talk about antiquated!!! They just DO NOT go above and beyond. I truly don't get it. I just hung up from speaking to a Supervisor, and even she did not go the extra step. She continued to defend this worthless company regardless of the comments/questions I was making. I m done, not worth the aggravation every 3 months!

Stay away from this company, I needed to reorder my supplies which they charge me $71 I've never received it, UPS delivery delivered to wrong location due to zip code this is all shipping department that was set up from adapt health, I've called numerous times that I shouldn't pay for something that I didn't receive, bunch of foreigner that don't give a s***t

Firstly I was unable to find a human to speak with on the phone after dialing 3 different numbers. I received a check in the mail on June 21, 2022 for just under $30 for an invoice dated 1/17/2022, without any explanation or accompanying letter. Thinking that it might be some type of convoluted scam I tried, in vain, to reach somebody for an explanation. That failing I tore up the check and will make certain that if I am need of medical supplies or equipment I will never do business with them

If I could give a -5 I would. The billing process is horrible. I always pay my bill through bill pay. Because they don’t accept bill pay, my bank always has to send a manual check. They cash the checks and never credit my account. Each time I have to call and wait on the line a ridiculous amount of time. Each person I speak with provides a different amount that is owed. I then have to e-mail a copy of the cashed check as proof that they received the money. So time consuming to deal with this company. It’s the exact reason that I would never sign up for auto pay with this company because they do not have their act together. Do not deal with this company!!