AdapthealthReviews of adapthealth.com

Horrible... my husband required oxygen and lift. Took forever to get the lift. By the time we got it, he no longer needed it. Finally got someone to come pick it up. However, months later they're still trying to charge us for it. They couldn't find any record of it being picked up. Kept calling but no one was ever remotely helpful. Well.... I certainly don't have it and I'm not paying for what I don't owe. Trying to work with them is impossible.

I wouldn't do business with these jokers ever again. Three times set up for auto payment. Three times got 90 day past due notices. a 98% negative review rating on this site! The CEO should resign immediately. You can't do much worse. I wish I could give them a big fat zero.

I was sent the wrong CPAP supplies and have been trying to return them for over two weeks. Today alone, I have held for extensive amounts of time to only be hung up on by the "customer service person" the last 3 times I have called. I for one am going to look into other companies for my supplies.

I tried to place an order today and the representative just laughed hysterically when I did not know the answers to her questions (like when was the last time I saw my CPAP doctor). She would just repeat the question which I did not know. She said my last order was in October and I told her that would be when I saw him. She just laughed again and hung up. Very rude and unprofessional and that is what all of their reviews are like. When are they going to address these issues?

The service is absolutely HORRIBLE! They were sent orders for my supplies on July 25th. They did not process the claim until the following Monday August 8th and that’s was with me calling them everyday asking the progress of the claim. Then needed prior authorization from insurance. Then was told they processed it for overnight on august 9th. When I still had not received it by august 12th I called again and they tell me that now they need an approval …after they already had both the doctor and insurance approval. Who else do they need approval from??? So I called my case manager from the hospital who was told that it was a miscommunication and the order was going out that day. I did receive PART of my order August 13th. They didn’t even process my ENTIRE order. So now they are starting over on the order and have to get approval from insurance AGAIN for the rest of the order which will probably take another week. I should not have to wait a month for supplies. I should not have to wait longer just because they didn’t process the entire order in the first place. This company is providing medical supplies which some of these supplies can not just be purchased at the store. Some of these supplies could mean the difference in life or death or infection or no infection. Everybody using this company has some sort of medical condition they NEED supplies for one reason or another and should not have to go through what I did to get supplies that we desperately need.

Regarding CPAP supplies - Adapt Health MN bought our local supplier a couple years ago. Service has not been great, but I have ordered supplies from them as they are "in network" with my insurance. Now I am unable to reach them at any of their many, many phone numbers. I get a busy signal or a "call failed". They have been less than helpful during the Philips recall, even when I had a new prescription from the sleep dr. I should have looked for a new supplier before they disappeared.

We have had horrible customer service with Adapthealth.

I will find another c-pap supplier today as I am tired of their poor customer service, confusing billing statements, utterly frustrating business techniques, and lack of availability. I go through torment each month. Advice to other companies looking to acquire smaller more customer-care oriented businesses; do your research and work out the kinks before pressing the start button. To say that the wait time is 15 hours and 38 minutes is ridiculous. Enough!!!