AdapthealthReviews of adapthealth.com

The overall experience was great,the outside of the building was very well kept,the entry way was very suitable for individuals with mobility concerns.The receptionist was very friendly and out going, as well as the rest of the staff that we came in contact with.My technician ( Erica ) was very attentive to my needs and concerns as well as patience with my uncertainties,she took time to explain the program the machine that I was getting an the overall operations,accessories,warranties,supplies that come with the unit.The office area's lobby and waiting area was very neat and clean.Top rated experience.

Stacie was very helpful in finding a mask. I hope I can use it.

I’ve been a Versus customer for approximately seven years. Versus support was always above and beyond unprecedented. I say this because approximately five years ago my cpap suddenly had issues. Versus was going to ship a machine to me, but I was flying out for business the day it would arrive. They arranged to have it at my hotel in my room when I arrived. They just made sure I was ok. I didn’t even ask for that. They just did it. Now, Adapt has purchased Versus. Adapt sends out order confirmation shipping info. They list phone number to call with questions. I had a question. I don’t exist in that system. Literally I’m a ghost. Spent over an hour with someone genuinely trying to find me asking others, escalating, no one finds me. I try logging into the Versus portal. Same. I’m a ghost. We tried everything to find me, find my order, anything. Zilch. They put in a work order for someone to call me. I wait a week. Crickets. I started digging online to find a different number. Call that one. I choose billing option because surely they want money. Yup! They find me. I have a small bill I go ahead and pay. No problem. The agent puts me on hold while the payment processes. It seems odd, but ok. She comes back on the line and announces she has set me up for autopay. She never asked if I wanted autopay. I didn’t authorize autopay. Autopay had not even been brought up until she announced I was set up. That’s illegal. I tell her to remove me from autopay immediately. She doesn’t want to. We have some back and forth, I tell her I’m needing to cancel my account with them. She becomes sarcastic, but agrees to transfer me to another department. I am on hold while she updates next person about me. I finally get connected to new person who explains what they know. I ask if they mentioned the autopay issue. No. I ask if they mentioned other things. No. New person begins paperwork with complaint agreeing what happened was …. not ok. New person was extremely apologetic. I felt like I was talking with my old Versus people again. I appreciated their support. Today, I get a call from Adapt regarding the complaint. This individual clearly has zero experience working cases like this. I told them it was very clear they didn’t, and that I was allowing them space for that. They thanked me. Things they said were addressed was the sarcastic tone by the agent. That was it. I asked about autopay. They said I wasn’t on autopay. I said I was put on autopay. They insisted I wasn’t. I repeated I was and that I did receive a confirmation email that I had been removed from autopay that I was happy to send. I also asked about the automated emails with order confirmation with incorrect contact us information that is required by law. Didn’t get anywhere with that. Didn’t get anywhere with their own portal not recognizing me. All they wanted to discuss was the sarcastic tone. All I wanted was to order additional products and confirm account information. They aren’t looking to improve customer service or experience. I miss Versus. I’ll be seeking a new provider.

Very friedly and helpful assistance. Resolved my concerns.

Technician was very knowledgeable, on time and friendly. The equipment is nice and his service for on going repair is excellent.

Very knowledgeable

Carlos took the time to explain the machine & how to use it. Very nice & polite!

Excellent, prompt, knowledgeable service.