AdapthealthReviews of adapthealth.com

Steve Konopka did a superb job showing and explaining the features of the wheel chair and how to operate.

Missy was great. She walked me through everything and answered all my questions.

Reliable personnel. Polite; efficient providing needed equipment.

I am extremely satisfied with Jordan Qualey and the service he provided. Very easy to understand instructions and very nice gentleman.

My 89 year old mother is on H2O, and has been with Family Medical for more than a decade. We’ve certainly had issues with her care. The latest one, however, is inexcusable! A company providing life sustaining services should recognize its importance. A driver stops by late January and had her sign his phone. Fine. He explained it was the 5 year Medicare renewal for the oxygen. In February, driver stops by for another signature. She stated she’d already signed that form. I get on the phone with dispatch for an explanation. They understood something happened in “processing” and they needed another signature. WE requested something in writing. Initially, the dispatcher said they’d send in the insurance form saying ‘refused to sign’. I said she’d gladly sign, after receiving a letter of explanation as to why she’s re-signing the same form. 5 weeks later, driver calls and asked if we ever received the letter we requested, because he was instructed to return for another signature. After MULTIPLE non-returned calls to both the Branch AND the Location Manager, we were told by the Branch Manager that they would NOT provide a written explanation (NO reply from the Location Manager). One Customer Service rep even THREATENED that they would pickup all oxygen equipment if she didn’t sign. Working with her doctor to move to a different company!

Absolutely horrible customer service. Three orders placed for blood sugar monitoring device. They have no record. Finally got a 4th order acknowledged and then nothing for several days. Then robocalls on my answering machine asking to return an urgent call. I returned the call on behalf of my husband and was told they would not deal with me. They could only deal with my husband. He got on the phone and they disconnected him. Finally got through again. My husband gave the OK for me to pay the co-pay and found out that there had been a hold on shipping which they would now release. This is not the first time this has happened.

Jim was great! Super nice guy . He made sure our sons new g tube machine worked before he left & got us it very quickly on a Sunday afternoon. Jim Thank you for helping my son

Jeremiah, as always, was prompt, professional and most helpful. He asked if there was anything he could do for me and I said I needed several more connectors. Jeremiah immediately went to his truck and returned with 4 connectors and extra tubing. I think the world of Jeremiah and am so glad he's assigned to me. He's always taking care of business and is a great asset to Adapt Health.