AdapthealthReviews of adapthealth.com

Daniel did an excellent job explaining everything about the cpac machine

The parties: Adapthealth (NASDAQ: AHCO) and their affiliated companies Lehigh Valley Respiratory Care (Lehigh) and Roberts Home Medical (Roberts). I will try to break down my experience with this company into different areas of concern. 1. The documents you receive don’t matter. From the Adapthealth document: Important Information About Your PAP Device & Compliance Guidelines There are two requirements that must be obtained to show compliance. Adherence to therapy for greater than four (4) hours per night on 70% of the nights (21 nights) during a consecutive thirty (30) day period anytime during the first three (3) months of initial usage. The second requirement is a follow up face to face with your physician to review the download, usage and how you are benefiting from the device. Successfully complete the 90 days, meet with your doctor and you’re good, right? Wrong, so very wrong. Months later I was surprised to learn that the 70% compliance is expected throughout the entire rental period. But if you are non-compliant, they don’t contact you to tell you you’re non-compliant, they simply send you the bill for the rental that they claim they can’t get from your insurer. There was no rental period listed in the documents I received (I suspect this is because they determine your insurance coverage and want to receive all the benefits your policy offers). Moreover, there is no rental price (again, different insurers will not reimburse at the same levels) so you won’t know what you may be liable for if there is a dispute. Billing was never straightforward. I would receive bills for a large amount. The online figures didn’t always match what the mailed invoices said. Usually, a phone call was required which would result in the insurance company being billed and me paying the deductible. 2. Unusual activity I worked with Lehigh for the initial consultation. Lehigh was listed as the provider on insurance claims for the first five months however after a gap, Roberts began to be listed as the provider. The initial start of the rental period then changed from January, 2023 to August 2023 which an Adapthealth representatives claimed reset the rental period. 3. Extremely difficult to get answers from their billing department. The non-compliance issue led me to a billing dispute. I analyzed their claims and knew that they hadn’t billed my insurer to the extent of the coverage but they refused to research the issue. It was sometime (and many phone calls) later that I even learned that usage compliance extended past the initial 90 days (contrary to their documents). While I am trying to resolve this, their Asset Recovery department stepped in and sent me a bill for $800. Their badgering phone calls, threats, and heavy-handed tactics try to scare patients into paying for their mistakes. Ironically, the whole time they kept trying to sell me replacement supplies. I give high marks to the professional Mike who fitted me for the equipment. But overall, the whole experience left me with the impression they were running some scam. Anyway, thanks for hanging in with my story and hopefully you make a good decision about your provider.

Miguel was very friendly and answered all of our questions thoroughly. He was more than willing to help me get the trapeze set up correctly and properly.

The tech was pleasant, knowledgeable and through.

Jeffrey could not have been more helpful. He understood my problems and he corrected them. Gave me what I need to be able to use my CPAP machine again. Thank you Jeff.

madison has been wonderful helping me adjust to sleeping with my machine.

So far, so good. Not certain why I got billed twice in a week, but will look into it. Set up with Tech Felix was awesome.

The care that was given while I was in the hospital.