AdapthealthReviews of adapthealth.com

Respect for our home. Introduce himself. Very knowledgeable. We didn't feel rushed.

The young man who brought 02 to my home was curtious and professional. Went over and showed myself and my granddaughter how to operate and how to take care of filters and had all the right answers to my questions.

Just wanted to show my appreciation for Mr. Ethan Guillory. He did a fantastic job explaining and setting up the in home equipment. He left us feeling confident in the use and maintaining of every piece of equipment. So I wanted to pass a heartfelt thank you to him.

Kind and knowledgeable. Receptionists rolls her eyes when I asked for water. Otherwise it was good.

Brian is a wonderful representative for your organization. He always delivers the best customer service available anywhere.

Yolanda was very kind and helpful. Great employee!

I am diagnosed with cluster headaches, as a result my neurologist prescribed oxygen as needed for episodes of the headaches. Oxygen has been proven to be effective. Adapthealth reached out to me to see if I wanted the oxygen, quoted $42 copay a month. I was unsure at the time if I could afford it, being on a fixed income and expressed my concern. Adapthealth told me to think about it and to call back. I did not call back, they called me 2 days later, rather pushy reps telling me I needed it.I explained that the oxygen was not medically necessary, that I had no respiratory issues and that they should see that from the diagnosis. I don’t believe the reps have any medical background. I agreed to give it a trial. It was delivered on the 19th of June. The did not deliver the right equipment, they brought a nasal cannula instead of a mask. No instructions or set up, basically left the equipment in my garage. In July I received a bill for $63. My payments were set up as autopay without me being aware. I immediately called to cancel and have the oxygen picked up. I was told I needed a doctors note for the equipment to be picked up or it would be AMA, against medical advise. I once again explained that the oxygen was only as needed and not medically necessary. They did not comprehend. I told them to do AMA and pick it up as soon as possible to avoid a new charge. They picked up all equipment on the 28th of July. I then realize they took $22 from my bank account Aug 3rd. I called to inquire and requested the money be returned. I was told a supervisor would review and call me back. After 3 days I called back and had to go through the same discussions. I waited for a supervisor to call me back after 2 days they did and I was told I would not be refunded the $22. That was my charge for July. I argued the fact that I didn’t use the equipment and that I only had the equipment for one month plus a few days. No compassion, no refund. Bad customer service.

Clear ,excellent instructions and very friendly, not in a rush ! Thank you