AdapthealthReviews of adapthealth.com

I moved two states away two weeks ago. In anticipation, so I did not miss any of my diabetic supplies, I spent 1/2 hour on the phone just prior to my move with these people to make sure they had the current address. Got an e-mail this morning "Great news! We shipped your supplies!" with a UPS tracking code going to the old address! If they ship to the old address, nobody will see the package, least of all me, and it will sit in front of an unoccupied door potentially for months. I called AdaptHealth and they told me, incorrectly, that I had to call UPS to correct the address. I did call UPS and they said no, the sender is the only one that can change the address. I spent several hours on the phone today, between AdaptHealth and UPS, trying to get this situation corrected. Finally, the outcome is acceptable. But why was any of this necessary in the first place? THEY HAD THE CORRECT ADDRESS and did not use it!!!! They are so proud of their automation, but it stinks. And when you try to speak to someone, it takes 15 minutes to get past the "helpful" auto attendant that can't do anything, only to be transferred to a call center in the Philippines, that can't do anything. This company is useless!! Would love to find some other company that also accepts Medicare to move my orders to.

Dealing with this company has been consistently terrible. I have provided 2 stars only because ultimately if I ride them constantly I do eventually get my CPAP supplies. However dealing with them is like talking to a brick wall. Zero accountability, zero empathy when dealing with missed orders and poor communication. But they sure do bill me and expect payment on time! I’m am genuinely furious - was just informed I should have been getting a new frame every 3 months and have not gotten one for a whole year!!!! I called to ask about that and they sent me new straps, no frame. Had to make several calls, get transferred a bunch of times, then ended up with a “supervisor “ who said it was someone else’s fault then could not give me the name of the manager who should be the person to deal with the issue. These guys legitimately suck. Here’s the reality. Dealing with OSA means if my supplies are worn out and expired I end up with brain fog, headaches and reduced productivity during my day. My work load and adult responsibilities do not ever decrease, only increase. To be exhausted and functioning at a slower clip without understanding why is so frustrating. To find out it could be because I’m lacking supplies I asked for, ordered multiple times and still never received makes me super angry. Who takes accountability for that nonsense? PSA - there is a real person out here trying to live life and juggling responsibility. Later medical issues on top of that makes things harder when your DME supplier just doesn’t care. P. S. These folks smugly ask me on redorder if I am REALLY cleaning my machine regularly? Am I REALLY complaint with my CPAP therapy? They ask me like I’m a child who needs to be reprimanded and checked up on. How about check yourselves. Do your job and I will do mine. I notice there is no way to leave you guys a Google review. My guess is you’d be getting ripped regularly for awful customer service. Would love to know how you had that removed from the internet but I can totally see why you would do that because being terrible at what you get paid for generally ticks people off. Here’s a thought - stop sucking at your job! Take care of people and then you might get high fives! Stop hiding from honest feedback. Maybe you might actually start helping folks.

Made it very easy to switch out machines and a wide variety of head gear to choose from. Everyone was very nice and informative

Anthony is an excellent service & delivery man! We appreciate his knowledge & helpful suggestions. He is pleasant & always prompt with deliveries. Anthony makes using oxygen a bit easier. Also the Service Reps are very helpful & make reordering supplies an easy & stress/free process. Thank you! P&J McQuillan

Ok first off AdaptHealth is not a good company to deal with! Stay away! Their customer service is horrible, there very rude, and shady! There no help and when you try more than one mask they act like you are stealing from them and threaten to make you pay full price for there crappy product when they do the face scan and misinform you on what you should get rather than what you need they misdiagnose, and get mad over the phone and get nasty and threaten you if they half to get another mask because the ones they make you choose it’s by trial and error so if you ask there recommendation and the mask doesn’t work so you ask for another they get very mad and let you know after 3d mask the client will Pay for any other??? Why? They should have gotten the size right the first time then. Told me I needed a medium every time but they were to small and I told them every time but they kept ordering mediums that did not fit my face so there facial recognition process does not work on most obviously and mouth breathers! This company is just as nasty as there reviews! I just wish sleep study places stop using this company! How are you gonna charge someone when you give them wrong medical supplies that they tell you you need wtf that are wrong size. When your new to this it’s trial and error when no one helps here and orders wrong items that are t designed for my face, and there mask stink. Most all leak, seals are cheap silicone that breaks down overnight, and if you do t sleep on your back the whole night and turn it reshapes your face and of course the masks leaks, water moisture builds in the lines no matter what settings you turn it to for your environment, it’s exhausting dealing with this POS company! I dread even half to deal with them and there flunkies! I tell my doctor to stop using this company as they are not qualified or reputable! This place gets a big ole F— for me! Beware and forewarned this place stinks!

The call was made today for wheelchair problem and he showed up same day

I have contacted them multiple times about getting payment receipts. Each time I tell them I cant use an itemized statement. Just a payment receipt that shows date I made payment and the amount. Told them I needed all from when I started using them in 2025. They send me 1 payment receipt! Guess they couldn't be bothered to print the other 3 and mail to me. What is so hard to print a receipt as if I was standing right there paying and mailing. These are the most incompetent people I have ever dealt with. They don't understand what a payment receipt is even after explaining it to them. Going to see about finding a different supplier. Because these people can't understand simple things.

It took the company several weeks to call me to set up the time for the test. However they were very polite and professional when they did call me.