About Comenity is listed under Banking & Money in Columbus, Ohio.
About Comenity (about.comenity.net) has 344 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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George S.
Sorry I ever open account with my these people I have three capital one cards and capital one is awesome never had I experienced a credit limit decrease like I did with these jokers I will be dealing with capital one these people thumbs down to them
Kenjero
They have not accredited my account with last payment, which I made 2-3 weeks ago in store at Academy. I owed $171.00 I paid in store $50.00 -------------- Now they're billing me $204.00 There is proof on their website, but for some reason I cannot access my account... never have been even though I keep my username, and password in my phone notes. The 2 phone numbers I found leads only to automated with no option of talking to a living person. I'm madder than my one legged F-in-law at an ass kicking contest. Sorry, but my top is about to blow.
Anna D.
Trying to get to customer service is a nightmare. I spoke to four people trying to get a correct address. Three was so incompetent, I asked for a supervisor, then they hung up on me. Finally I talked to one that gave me some information, not sure if it is right. I am going to start only using a company that has customer service representatives that understand your needs and not located in a different company. This is not a company I want to do business with. This is a Caesar Casino preferred card, they need to consider who they do business with
Daniel F.
Just got a card. Haven’t even received my bill and they are calling me all day none stop. I have plenty of cards and lines of credit. Dropping this immediately. Avoid this company if you can. Truly harassment. If I cared more I’d try and file something.
S D.
Awful Credit Card System, If I could give zero, I would. I should not have reapplied. I closed my card in 2015 for the same reason. First, you struggle to log in to your account. When you finally access it, you try to enter your account information to set up autopay, and it won't let you; then you manually pay it, and it doesn't go through. The next thing you know, foreign call center agents are relentlessly contacting you for a late payment; you're considered delinquent now too. I tried to pay it in full to get it over with, and the next month I have a $2 interest charge that I never thought I would have because I paid in full, right? No! Now $2 became $40 including late fees, and you are delinquent again! What a terrible experience with this company! Don't get this card; the discount is not enough to cover the late fees if you can't log in or pay online. You call, you wait on the phone forever, then talk to foreign agents who have no compassion, all giving deep sighs as though they're tired of talking to other unsatisfied customers like me. So frustrating. I'm closing this account as soon as I pay off this ridiculous $2 interest charge again; the charges never stop!
Xcennia Mendoza P.
I had the ulta master card for 6+ years. Noticed some odd minimum interest fees recently. My entire balance was paid down this month. But somehow a fee was left over and issued. If I didn't recheck the app, I would have been charged a late fee. I feel they changed their usage rules or something. Money Hungry. Not worth the headache but it is worth taking the hit of closing this credit card.
Carey W.
Do not bank with this bank. Do not open a famous footwear credit card. They routinely mailed statements so there was no chance a payment could be made on time. Charging multiple late fees. Even after I paid the balance and closed my account I continued to receive payment collection notices. When I called they said it takes 7-10 business days to process, in the meantime it seems like they added new charges even though I've not purchased anything new and my account is closed. More fees??!! Just stay away.
Frank O.
This is the worst bank card I’ve ever dealt with! Even making a payment is a hassle,they’ve messed up my checking account twice by charging an amount different than what I paid. When i made a payment of 65.00 they took a full payment of 2,500 out my account! Glad my bank notified me and sent it back unpaid, after starting to mail payments to them they waited until it was past due then put it through for payment,this last one I sent a 100.00 check and someone changed it to 7,000 which I don’t owe!! At this rate I’m not paying anything take me to court!
