About ComenityReviews of about.comenity.net

RUDE!!!! The agent I talked with was very aggressive! I could hear the anger in his voice when I told him I couldn’t pay my balance at the time. He then continued to argue with me. I hung up in his face. Two different agents told me different things. He was very rude and ugly. I wish I would have gotten his name.

Comenity Bank is the worst. Closing all my accounts with them. They say they can't process my payments with my checking account number yet I have no other issues with online banking with any other company. They continually say they can't fix it on their end nor do they try to remedy it. They have the worst customer service and should be put out of business for consumer fraud.

IF YOU WANT BAD CREDIT AND TERRIBLE CUSTOMER SERVICE THIS IS THE CARD FOR YOU!EVER SINCE THEY CHANGED THERE BILLING PROCESS WITHOUT INFORMING THE CUSTOMERS THING HAVE WENT DOWN HILL Drastically . EVER COUPLE OF MONTHS ILL MAKE A PAYMENT AND IT WILL JUST DISAPPEAR OUT OF KNOW WHERE IT TAKES 5 TO 8 DAYS FOR IT TO COME OUT OF MY ACCOUNT ANÐ IT WILL LITERALLY BE PENDING ONE DAY AND COMPLETELY GONE THE NEXT. THE CONFORMATION NUMBER THEY GIVE YOU WILL JUST NOT BE CONNECTED TO ANYTHING AND THEN U WILL HAVE A MARK AGAINST YOU ON UR CREDIT AND A LATE FEE . THEN THEIR CUSTOMER SERVICE PEOPLE WILL SAY WELL WE SEEN YOU AND WAS IN BILLING WE WILL GIVE U A ONE TIME WAVE OF THE FEE AND NOT PUT A MARK ON YOUR CREDIT IF U CAN PAY DOUBLE NOW WHICH I DID AND GUESD WHAT STILL CHARGED A LATE FEE AND STILL GOT THE MARK AND THIS HAS HAPPENED 3 TIME SINCE THEY CHANGE THERE PROCESS IF U DONT CALL EVERYDAY AND MAKE THEM DOCUMENT THERE IS A PENDING PAYMENT EVERY DAY TILL IT DISAPPEARED UR SCREW WELL ACTUALLY I DID THAT AND STILL GOT A MARK ON MY CREDIT I CALLES EVERY DAY THEY KEPT SAYING IT WAS PENDING THEN THE 6TH DAY IT WAS JUST GONE SO THEY DID WAVE THE FEE THAT TIME BUT I STILL GOT A MARK ON MY CREDIT EVEN THOU I PROVED IT WAS PAID AND THERE WAS NO DECLIENED CHARGES ON MY CARD FROM THEM IT JUST DISAPPEARED LIKE CAPSER THE GHOST

I purchased a ring for my wife and me from Kay Jewelers. The first engraving on the ring was terrible. We were shown a beautiful engraving on the picture, but when we received the ring, the engraving was hard to see. We asked Karen, the associate we purchased the ring from, to fix the engraving. However, after a week, our ring was returned with the same engraving, and according to the Kay Jewelers associate, it had been fixed. My wife was upset about it, but since we did not have time to return the ring and wait another week. Upon purchase, we were offered a Comenity Bank credit card to cover the cost of the ring. Unfortunately, we were not told that after some months, I would be charged almost $1700 in interest. I called Kay Jewelers to inquire, and they redirected me to Comenity Bank to resolve the issue. Comenity Bank staff noted all the information I provided and asked me to call back the next morning. I called the next morning and spoke to a supervisor who said, "I can see you were charged interest on your purchase, which you will have to pay." I asked to speak to the manager, and I was told the same thing. After bouncing back and forth between Kay Jewelers and Comenity Bank, I decided to contact the CEO of Comenity Bank, Robert Bowman. I wrote multiple emails to him, but I never received a response. In total, I have been charged more than $3000 in interest and still going on, which was never explained to me. Whenever I contacted Kay Jewelers Manager Karen, she never acknowledged my complaint and always redirected me to Comenity Bank. This was frustrating because Comenity Bank supervisors, Valerie, Dawn, Nikki, Ashly, and account specialists Latoria and Jeanine had the same answer for me: that they could not help me, and I needed to contact Kay Jewelers to resolve my issue. This issue caused significant problems in my relationship. In conclusion, making the purchase has cost me double than the original purchase.

If 0 stars could be provided I would. Had processed two payments online in order to ensure that the account was paid off prior to the promotional period ending. Made sure that the matter was handled and to my surprise the second payment made disappeared. I called and spoke with representative Alfonso ID #A828264 and after speak with Alfonso and Supervisor Michelle who refused to provide any identification and even refused to come on the line to speak with me was advised that there was nothing that could be done and the interest they tagged onto the account would stay. They are horrible and I would never recommend them to anyone. They have no integrity .

This is the worst credit card company I’ve ever used. I’ve had my card for many years and just the past year suddenly when I try to pay my bill on the website it tells me it cannot find my account, locks me out and makes me reset a password every single time I log in. Then for days it tells me it cannot find me under my credit card number and last 4 of SSN until my bill is past due then suddenly I’m able to make a new password and my account can be found. This company is a freaking joke. Once I pay off my line of credit I’m closing the account and never using them again.

HANDS DOWN THE ABSOLUTE WORST BANK I HAVE EVERRR DONE BUSINESS WITH! I got a Lays card when I purchased my wife’s engagement ring, and ever since they have been sending my statements and everything to an email address that I have never even heard of before. Not only this, but when you call and speak to any agents they give THE WRONG INFORMATION! You can not track anything through an app. They are living in the 90’s still apparently. they are LIARS and very disrespectful to their customers on the phone as well. I don’t plan on hurting my credit, so I will keep the card. But I will NEVER USE IT AGAIN, and I will never refer this bank TO ANYONE. HORRIBLE/DISCUSTING/TRASH/WORST BANK EVER!!!!!!!! Tell EVERY ONE TO STAY AWAY!!!

On two separate occasions ,with two different stores that use Comenity with their store credit cards I have been over billed, they once applied a payment I had made to the wrong account and were trying to charge late fees. Lesson learned......never again will I use a store card that uses Comenity. No rewards are worth the difficulty of dealing with them.