EBB
Comenity Needs To Be Shut Down!
I have been a AAA Visa card member for over 20 years. When Bank of America owned it, everything was fine. Now that Comenity took over, I'm thinking about closing my account. Apparently, Comenity had been trying to get a hold of me to verify my phone number, but because there's a presidential election coming up, I've been ignoring calls with unfamiliar phone numbers, and a lot of texts automatically go into my spam folder. Well, when I tried to pay for automotive repairs with my Visa, it was declined twice, so I had to use my AmEx instead. I tried using the Visa card online later that day, and it was declined again. I didn't understand because I make weekly payments on my account, I was nowhere near my credit limit, and the card is nowhere near the expiration date. So I called customer service, and the rep didn't seem all that professional, plus it sounded like she was chewing gum the entire time. She asked me several questions to verify it was me, and wanted to know the dollar amounts of the declined transactions. The questions just kept coming; at one point she asked me what my doctor's name is since I charged the office co-pay to my card. She wanted to know everything about every transaction that posted to my account during the past month. I was beginning to feel uneasy, like I my call had been routed to a scammer. I got so irritated, I interrupted her to ask if this was really necessary. Her response was like she was reading lines from a training manual. I then asked to speak with her supervisor and eventually I was transferred to someone who sounded slightly more professional, but I couldn't believe what I had to go through to get my account unlocked. Never did I get an alert when I logged into my account. I don't want to ever have to go through this again.