Tracy S.
Comenity Credit cards
This company is the worst! I have two children’s store cards from them.I have never had a late payment. Numerous times with both cards they call me and tell me that I didn’t make my payment. They hit me with a $30 late fee. I resolve the matter, told that they will refund the late charge. They will only refund $15 of the $30! Yesterday I checked my statement because it seemed like my balance was high, sure enough there was a $30 late fee. I called three different times, was told different things and finally said they rock refund me. Well, it’s a day later and it still isn’t showing. The customer service reps are rude and disrespectful!