About ComenityReviews of about.comenity.net

Comenity Bank is responsible for incorrectly reporting late payments on my cards. I have had one account open for 8 years, and another for 3-4, they offer no resolution or dispute assistance claiming you can only mail them directly! A very convenient way to get rid of any documentation, since they claim they have no email. When I have mentioned that I have no history of late payments, and two credit bureaus have accurately reported a history of no late payments and one has not, they said it was older than 12 months ago, so it cannot be checked and agreed I have no history of late payments on their end but would not send me documentation to confirm the above for a dispute with the credit reporting agency. This is the address they said to mail, which has changed with each phone call. Their customer service has a habit of blaming the consumer and acting like the consumer has no idea what credit is, or how it is managed; or simply providing wrong information and hanging up. Comenity Box P.O. 182782 or 182789, Columbus Ohio 43218 - 2782 — Credit Bureau Billing Dispute Do yourself a favor, and go with a traditional credit card and banking institution. This company uses a combination of bureaucracy, inefficacy and plain scamming to keep you indebted or involved with them, wasting time, money and opportunity. Unethical would be a compliment to them.

I have not been late or have had a payment come back. So, they too a $700 credit limit and lowered it to $100. Gee, I get get one earing for a hundred dollars. They did this to all of my Comenity accounts. But, they are not the only ones that do that. Synchrony Bank does that too. Again, they lower the limited then close it.

I will NEVER do business with this credit card company, Comenity Bank again! You get credit with them and all they do is CLOSE your credit cards if you don’t use them within a month! What a joke! It’s unbelievable and should be illegal for them to do this! All this does is damage your credit due to closing your credit cards! Good riddance!

I would like to share my unfortunate experience with Stripe, which has resulted in substantial financial losses exceeding $22,000. This ordeal has had a profound impact on both my personal life and the viability of my small business. It is my belief that this situation has arisen through a questionable collaboration with Comenity Bank. I am writing this review not only to document my own grievances but also to extend a call to action to others who may find themselves in a similar predicament. My interaction with Stripe has regrettably proven to be detrimental, as I have incurred significant financial hardships. The losses I have suffered have far-reaching consequences, both personally and in terms of my business's financial stability. This experience has underscored the need for transparency and accountability in financial transactions, particularly when they involve partnerships with financial institutions such as Comenity Bank. I am of the firm conviction that I am not alone in facing these challenges. To this end, I invite individuals who have encountered similar issues with Stripe and Comenity Bank to reach out to me. By collectively sharing our experiences and grievances, we can initiate a concerted effort to address these concerns and seek appropriate redress. It is essential to recognize that the more voices that come together to report instances of abuse, the stronger our collective position becomes in advocating for fairness and accountability. In conclusion, my intention in sharing this review is to shed light on the challenges I have faced with Stripe and Comenity Bank, as well as to serve as a catalyst for collective action. I believe that by uniting in our efforts to bring these issues to light, we can effect positive change and hold accountable those responsible for any unjust practices. Your support and collaboration in this endeavor would be greatly appreciated.

Never opened an account associated with Comenity Bank. Horrible company. They sabotage customers if you do not spend money on the credit cards. I had a zero balance on my Venus, without notice they closed the account. At say something as a courtesy to your customers.

I had three accounts with them. Never missed a payment or even a late payment. Paid my accounts off every month. They first lowered my Ulta limit to $10. I closed the account since $10 wouldn't make a different in my ratio amount. Then they raised my Sephora limit and then closed my account. I had an old account with Torrid, they closed that. No explanation. Just as well since now I see they are crooks anyway. Horrible business. I hope they are going out of business.

I've never submitted a dispute previously but did recently in the amount of $81. A retailer at an airport charged me $116 for a $35 shirt - I still have the shirt with the tag still on it. Submitted to my Comenity card customer service & nearly a month later they sent me a letter requesting more information, basic info like account number, address, etc. To ensure the letter was not a fraud, I called customer service & the person said that I need the receipt to be refunded which the store gave me a receipt off the counter, not my receipt so it would not show the last digits of my card on the receipt. He said they could not refund my card the difference! I had him cancel the card & they were willing to lose a long standing, always pay on time customer! Maybe they don't care about losing me because they never get interest out of me! Then I went on their site to provide the additional information they requested, just in case the guy on the phone did not know what he was talking about & after spending 15 min, adding in all the info, photos, etc., I received an email response stating that my message could not be sent due to a glitch in the system! Appears to me they were not going to credit the $81 no matter what I gave them! If they're that shady, just think what they're doing with our personal information. The bad guys continue to win, so frustrating!

This is one of the worst credit cards ever out there the customer service is horrible you can never get through when you do you can't understand them and they refuse to let you close your credit card account how is that possible and how is that legal the worst ever!!