About ComenityReviews of about.comenity.net

Dishonest bank! I took out a 12 month loan for some dental work I had done. I didn’t have to but I figured I’d take advantage of their promotion. I went to pay my 12th and final payment just to find out that they tacked on 30% of back interest I called everybody I could from the company and nobody would help me make this right. Because they sent me my first bill and statement six weeks after my purchase date it was in effect an 11 month loan I wasn’t keeping track of the purchase date I was only keeping track of the 12 payments , it was a sneaky trick and they were able to cover themselves legally and not give me back any of the interest. In retrospect. I should have never taken the loan. I should’ve paid my bill in full and I would hope that anyone who reads this would learn from my experience .

I signed up for a card a few weeks ago. I never got the card. When I got my first bill, I couldn't pay it because I didn't have the card number (I thought). I called and wrestled with the automated system. I have a paralyzed vocal cord so can't use the voice commands reliably. When I finally got a person, he told me the number was at the bottom of the page. What kind of stupid sense does it make to "secure" the card number in the account number box but then print it out in full at the bottom of the same page?? So I go online to pay my bill. It won't save my bank info. I call back and am told I need to use the Chrome browser. We don't use Chrome; we use a secure browser that works fine with all our other accounts, and we are not going back to Chrome now for ANYbody. So I decide to go back to the phone automated assistant. I can't type the cc number in fast enough and it sends me again to a representative. And again, she refuses to help me unless I pay a $9.00 fee and sends me back to the phone system. It took me a solid half hour to pay my bill and close my account. Some of the worst customer service I have ever experienced. No matter my problem, they still refused to do any work on it themselves without an exhorbitant fee. Never again Comenity. I will remember you, and Bread Financial, forever.

I make my payments every month using my bank account of course. I submitted my payment of 37 dollars and they took out 327.00 hmmm they couldn’t be that stupid….they are. When contacting them after a day of runarounds they said it woul d be 90 days for a refund. I got it reversed by my bank, and now they tried pushing it through again…. I reversed it again and am anxiously waiting for them to call! This is a fraudulent company. I don’t know what has happened over the years but they get non English speaking CS Reps and it make me think how much money goes into thei pockets for the scheme??

Common criminal banker thieves. So boscovs makes a mistake and makes two of my payments on an old closed out account. I get a phone call saying I haven't made any payments. We get that straightened out, boscovs refunds my money with paper checks through the mail. I call Comenity on the 23rd of the month and ask what is the full payoff, lady on the phone tells me what the full,amount is and I pay it completely off. I'm done with payments, end of history. But no, the lady fails to tell me the payment was due on the 20th, doesn't charge me the late fee. Two, three months go by and I start getting phone calls from these clowns saying since she didn't charge me the late fee I now owe 160 in late fees. Bad way to do business. You bankers should of been strung up and fed to the wolves after what you did in 2008. I immediately canceled the card after that sheet show.

My experience with Comenity Bank has been a total disaster. After years with DELL's credit line, the transition to Comenity was an absolute nightmare. Not only did I receive no notifications about the change, but I also never received login credentials to manage my account. When I attempted to seek help from their customer support, it was a complete joke – endless wait times, clueless representatives, and zero resolution. As a result, I ended up with a late payment on my credit report, all because of Comenity Bank's incompetence and lack of regard for their customers. Avoid them at all costs if you value your financial stability and sanity.

Yeah I’m done with them. All payments on time and always much more than the minimum, good credit, and they gave declined increasing my credit limit twice now. I am closing my Caesars Card with them. The “rewards” are non-existent anyways. Worst card ever.

Terrible CARD CREDIT COMPANY - Horrible! but this just my opinion and a warning to my fellow shoppers. Put this card back in your shoebox. If you have problems with a transaction, THE company doesn’t listen to what you say. They don’t help you resolve it in your favor, even if you tell them you didn’t authorize the transaction, you called the questionable company and the company offer an 75% because they are a SCAM, and you didn’t receive merchandise. Terrible customer service. Use another Mastercard, or discover, American Express, bank credit, because these people don’t have your backs.

I have had the worst experience with this company I have ever had with a credit card. I have been communicating with them for over 5 months, and I still get the same answer. Even when proof has been sent, they still tell me the same thing. Their customer service department is not helpful at all. DON'T EVER GET A CARD FROM COMENITY!