About ComenityReviews of about.comenity.net

Ive Never had any problems with Comenity Bank credit cards services. Even with credit card that i dont use for months they have not close the account. Recently i got approved for Lexus pursuits visa & Ford rewards visa. Overall Im very happy with Comenity and their customer services.

After filing a Better Business Bureau complaint against Comenity bank they refunded the 875.00 intrest fee they hit me with after their online banking system lured me past my zero financing deadline. I filed the complaint after their rude customer service department refused to help me. Comenity's online payment system improperly lures Room Place customer's with zero financing into paying minimum payments that lead them passed their contract end date then socks them with a 30% interest fees. In my case I was hit with a 875.00 fee the day after the online system advised me that no minimum payment was due. Comenity bank's online system should honestly and correctly provide the true minimum payment due at the end of these zero financing loans. Don't say the minimum payment due is zero when it actually 100.00 or whatever the true balance is. I appreciate the bank refunding my money, but they must serve good paying customers better if they want to continue doing business with us.

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I have found this app super easy to use. Everything from checking my balance to paying my bill. I have read some of the other reviews, but I have never experienced a problem. I make my payment through the app, get a confirmation #, and its really simple. I have even made payments ON the due date and have never received a late pay...Not sure why so many others are having issues...