About ComenityReviews of about.comenity.net

After filing a Better Business Bureau complaint against Comenity bank they refunded the 875.00 intrest fee they hit me with after their online banking system lured me past my zero financing deadline. I filed the complaint after their rude customer service department refused to help me. Comenity's online payment system improperly lures Room Place customer's with zero financing into paying minimum payments that lead them passed their contract end date then socks them with a 30% interest fees. In my case I was hit with a 875.00 fee the day after the online system advised me that no minimum payment was due. Comenity bank's online system should honestly and correctly provide the true minimum payment due at the end of these zero financing loans. Don't say the minimum payment due is zero when it actually 100.00 or whatever the true balance is. I appreciate the bank refunding my money, but they must serve good paying customers better if they want to continue doing business with us.

I took out an Ulta credit card one day at the counter because they told me I would get a discount on my purchase blah blah blah. So I paid my balance in full. I know how credit cards are so I actually called Ulta and asked them what my total balance was, including all interest and they gave me a I know how credit cards are so I actually called Ulta and asked them what my total balance was including all interest and they gave me an amount. I paid that amount in full while I had the person on the phone. Come to find out the following month. I had this two dollar “interest charge “. I asked the guy on the phone when I paid the bill in full What was the total amount of the balance and if there would be any other interest and he told me specifically NO. I thought it was good. A few weeks later, I get a bill for two dollars “interest “. I called them up and I explained that I had already paid the bill in full with their representative from Comenity Bank on the phone and they told me they waived that two dollar interest fee and I had a zero balance. OK, Two months later I get another bill in the mail saying that I owe $2.93 in interest and if I don’t pay it by , a date that passed by three days, I owe them $41 late fee. I called them up and told them to go to hell. I didn’t make any purchases on that card for two months after I paid it off and I had a zero balance so why in the hell were they charging me interest when I had a zero balance? This is complete BS!!!. I went through two managers who waived the initial two dollar , fake interest charge the first time. Then I had to call back two months later because I got another bill saying I owe $2.93. This is complete BS!!! . I made no purchases and I had no interest. I had a zero balance. For two months I had a zero balance. Comenity Bank is a bunch of scam artists. They Intentionally do this to try to get fees out of people for “interest fees” that they don’t owe. I’m not putting up with it. I canceled my credit card account and told them to stick their card up their ass and I made them send me something in writing telling me that I closed my account and I have a zero balance. I’m keeping that piece of paper and I’m nailing it to the wall. If they try to stick me with another $2.93 “interest fee “I’m going to stick that bill right up somebody’s ass sideways . And I’m not joking!!! B

The customer representative from Comenity Bank was very rude, her name is Hope Jordan and due to her behavior I closed my card today. The bank should take strict actions against her. I apologized that I never received my statement for this month so it slipped from my mind to pay the bill and now I have been charged late fee on it. Is it possible to waive the fees one time as a courtesy sake, on top of it the representative said it is the customer's duty to pay the bill on time even if we aren't sending the statement (and her tone was very rude...)

Worst company I return a computer back to dell and they refused to dispute the charge and told me I need to make a payment to cover the $20 but I refuse and I haven’t received a full refund of $359 from this company yet

Liars and crooks! I paid my balance off on 12/31/2023. Over the next 5 months I was charged late fees and interest on those late fees. I called each month to resolve the issue and was told it was taken care of but it wasn't. I ended up having to pay 3 late fees and interest charges just to close the account and be done with these criminals. Never again!

!!!!!WARNING !!!!! STAY AWAY WORST COMPANY TO DO BUSINESS WITH all they want is your money and they will get it anyway they can with all the random late fees and interest charges do yourself the biggest favor and stay away don't get sucked into this horrible horrible place there is no customer service just people who will day we can't do anything your screwed and have a nice day . The absolute worst place I have ever done business

I have a couple of store credit cards through community. It’s like they’re trying to get you to miss a payment. They send zero emails or communications that you’re bill is coming due and you don’t have a payment scheduled, they wait until they can charge you the late fee and then they call. I get that I should remember to check if I have a balance but I never carry balances so sometimes I miss one. Thanks to their lack of sending any communication, my near perfect credit score dropped over 60 points because of 1 missed 32 dollar credit card payment with zero emails or phone calls until it was too late

I spent $1500 at big on tires on four truck tires and four RV tires. Two of the RV tires blew out on a busy highway one month after purchase. I spent another $600 to replace the two tires. I explained I couldn't afford the payment that month and would be late. I was bombarded with calls daily. Even after I spoke with several people. Then I received a $40 late fee twice. Harassment calls were at least ten times a day, again, even after I answered several of them which is illegal.