AaptivReviews of aaptiv.com

Be warned. The app itself is fine - but there are some SERIOUS customer service issues. I was charged 99.99 not one but TWICE halfway through my free trial. I contacted aaptiv, they told me they couldn't see this or access why this charge was and that I should contact apple. Apple said since the charge from from aaptiv and not the app store and they had no record of it (the charges did not show up under recent purchases in the app store and I did not get a receipt). I had to contact chase and contest the charge, TBD how that turns out, but right now I'm 200 dollars down and won't even be able to use the app. If you read app store reviews it appears that I am not the only one this has happened to. I feel scammed.

I have Sent several emails wanting a refund because you charged me $99 after i CANCELLED. I need A refund ASAP and haven’t gotten any replies from anyone at Aaptiv. I am Super upset, if you’re going to charge customers for something they cancelled at least warn them first and Make it Easier to get a refund!

As with the many other reviewers, I am shocked that this company is not giving refunds, especially in the age of social media and transparency. If a consumer is not happy with a product it's a given that companies make it right and give a refund if asked.

Can somebody please tell me how I can get my money back and cancel my subscription because I can’t afford to pay that much and frankly the app is not worth my $99, wish I had been properly warned before the money was taken because I wouldn’t of paid it

Hi, As many of you before I had a free trial. After only few days I have asked how to cancel my subscription. I have now sent several emails to the customer service team asking how to get the refund of £90.90. All I have is automated email back from them. Never experience such a bad customer service.

Been there done that with everything from paid workout apps to gym memberships. With Aaptiv, I think I've finally found the ideal way to work out. The trainers provide the perfect mix of encouragement and support. It's audio only—so Instead of looking at the screen, I'm concentrating on my workout. The result is, for the first time in my life, I'm actually looking forward to working out! And that's nothing short of amazing.

I wish I had read the reviews before downloading this app. I downloaded it as there was a "free trial" and I like to try before I buy. I didn't like it or want it anymore so I deleted it and canceled the trial so I didn't get charged when the trial ended. However, now after a month of not even having the app, I find a withdrawal in my bank account from this company!!!!! As have the many other people within these reviews! No phone number is terrible. And I want my money back ASAP! This is absolutely unnecessary. If you are going to claim you have a "FREE TRIAL" and that if you CANCEL within the trial time you won't be charged, you should live up to that claim!!!!

Terrible customer service and the music is awful, sorry, but seriously how can you sprint to pop! I am a sprinter and assumed this will boost my motivation, wrong! The music is all so wrong, if it states electronic music then at least choose fast beat music not Justin Timberlake!