AaptivReviews of aaptiv.com

Response from AaptivApr 2, 2018

Hi Yel, we apologize for the confusion! We require that you contact our support team within the 30-day trial period if you'd like to cancel your subscription before your yearly commitment begins. It appears that you contacted us after you were charged; however, we certainly don't want you to be stuck with a membership that you won't use! We've issued the refund and canceled your subscription. We have sent confirmation to your email address on file. Thanks!

Response from AaptivMar 31, 2018

Hi Lucia, I apologize for any confusion! When you sign up for the 30-day free trial, you are charged $99.99 USD following day 30 unless you decide to cancel your subscription prior to the renewal. Someone from our support team is reaching out to you now to take a look at your account! Thanks for your patience.

Response from AaptivMar 20, 2018

Hi there! I apologize for the mix-up. Our support team replied to your email on Feb 26th but they did not hear back. Someone is following up to your email now, stay tuned!

Response from AaptivMar 19, 2018

Hi Tamzin, Sorry for the confusion! Our annual subscription bills directly after the 30-day free trial, which is stated on the checkout page. We'll certainly assist with a refund if you do not want to keep the app. I don't see any emails under your name. Can you please shoot us a note at [email protected], Attn: Erin, if you haven't heard back from our support team yet? Thanks!

Response from AaptivMar 11, 2018

Hi Brennan, Thanks for reaching out. I see that you contacted us at [email protected], which is the correct avenue to request a refund. Someone from our support team will reply to you ASAP. You signed up through iTunes, so you must cancel the subscription in your App Store if you do not want to continue your subscription. Deleting the app from your phone will not cancel the subscription. Please be on the lookout for an email from our support team with cancellation instructions. Thanks!