Vanessa B.
Absoutely shocking experience
Absoutely shocking experience. Please avoid this company. They have no contact number which is ridiculous for this day and age. Only automated emails, I want my refund and im determined to get it. Beware AAPTIV, i will continue to give the worst reviews on your company until i get my refund / you are an absolute disgrace and should be shutdown.
Response from AaptivFeb 10, 2018
Hi Vanessa - thanks so much for the feedback. We are still a small team so we only support email right now, but we're hoping to open up a phone line ASAP! We'll always give our members a call if they request it - we know phone is a much preferred experience for most members. I took a look at your account and it appears that you signed up with Apple. I'll reply to your support ticket with more information. I'm also happy to jump on the phone and walk you through how to request a refund from Apple, if you'd like!