AaptivReviews of aaptiv.com

One of the best active apps ever! I never quit a workout early because I find the audio for each workout really motivating. Also I love the variety of different trainers! Also I’m a massive advocate for the music audio on each workout. I find it easy to push myself to that next level when I’m training. I would highly recommend for all - from those who want to start to get active to those who are fitness fanatics looking to mix it up, Aaptiv is for you!

I’ve been trying to contact the team for DAYS. I signed up for the free trial but never used it; I cancelled it and I still see a 100$ charge from them to my iTunes account. I’ve never used the app, and I’m requesting for a refund but they are not responding to my inquiries. Apptive team — I see you’re reaching out to customers through here, please I’d really appreciate it if you get back to me too. I would like a refund. Denise

I am absolutely appalled by the extreme scam that I have faced with this product. I downloaded this app to trial out the free trial period and was astonished to realize through randomly checking my purchase history that i was charged £90.99 on the 1st of Feb for a subscription that I never consented to and was never given information for. I have probably used the app for less than five minutes in total and have in fact removed it from my phone, only to find this heinous bill a month later thanks to me randomly checking my bank account. It’s not an app that I will be using so this amount of money, and the way that it was charged is completely unethical. I request that you resolve this by the 8th of March, otherwise you leave me no choice but to escalate matters. I tried to find a phone number and couldn’t find one and then stumbled upon this. Please contact me with the full refund and compensation ASAP. Thanks

It looks like I am having a very similar problem - I tried the "free 30 day trial" on Feb. 28th and two days later I was charged the annual fee, over $100, to my account. I emailed them right away explaining the problem but now, four days later, I still have not heard anything. I am calling Apple Support to try to remedy the problem but I would really like to be refunded as soon as possible. This is unacceptable, especially as I am a college student and the charge to my account is something I absolutely cannot afford.

I sent you guys an email on March 2nd and haven’t heard back so trying to reach out through here. I was going to cancel my subscription after free trial ended but it seems like I was already charged the annual subscription. I downloaded the app on feb 6th and thought the trial would go till March 6th (1month) but I was charged before that. It’s not an app that I will be using so this 100$ is not something I want to spend. Definitely nothing without my consent. Please resolve this. I tried to find a phone number and couldn’t find one and then stumbled upon this. I hope you’d reach out to me. Update: Thankyou for getting back to me so quickly! I appreciate the support and the step by step process on what to do.

I have sent the emails about subscription cancellation and all that I received is an automatic reply. Please help me cancel my subscription before being charged mistakenly without using the app. PLEASEEE!!!!

I downloaded the app for 2 days during the free trial period. I was charged the annual subscription without my consent and knowledge. R1600 was deducted from my account, when I didn’t even have the app on my phone. Can’t believe that I was charged during a FREE trial period.

Be wary of signing up for a free trial. There is no easy option in the app or on the web to unsubscribe and no timetable of when you do subscribe. You have to go through help and look for unsubscribe then email them a few days before your subscription is up (but how do you know when they don't tell you when it started or how many days before do you need to cancel anyway). Then you will get a fun email saying they will get back to you in a few days? Also no refunds are offered by them at all only a discounted price. So if you do try the free trial cancel right away or better yet, don't sign up at all.