8x8Reviews of 8x8.com

We are on the 8x8 X Series Platform having moved from the original. The phone system itself is fantastic and has made such a difference to our company that we would be hard pressed to do without it. It has given us so many solutions to our communication problems that I wish we had been with them 10 years ago rather than 5. Why only the 3 Stars? Well there is one area were they are really poor and that is Customer Support. You can be waiting days for a response from the support site. And while this is fine if the issue is minor if there is a problem either with the system or if you are trying to figure out how to do something. But if the issue if affecting us as a client being able to do our work then a response or point of contact is needed right away not a day or two later. 8x8 need to have a support centre that can be contacted immediate to get results. Sort this and a 5 star review would be a given

They sell you the service and then ignore you hang up on your face bad customer service !!!!! i do not recommend them at all save your money

Great service and response when issues arise. Thank you

I would love to see if there is an option to display the caller ID of my other landline than the 8X8 number. This is possible with other service provider which I might go to.

Using this for my business and it has completely stopped working. I called to get help with is and was told it was not an emergency as the whole network was not down. I explained it is only me and one other person who are on the network so half of my business is down and losing money and they said they would have to set a call back for someone to call within 3 hours. four hours later I received a call at 9pm at night and was out at the time, I asked to rearrange to the following morning. They called on time the following morning and I was unable to answer which I know is my fault but they have not bothered to call back or even send as much as an email. Call recordings and 3 way calls are also not great it works when it wants and completely unreliable. AVOID this company as they could not be any more unhelpful when something goes wrong.

Great response at my convenience. Knowledgeable, patient and my IT issue was soon sorted. So grateful to be able to speak to someone straightaway who really knew what he was doing.

Liam from customer service was really helpful and solved my issue with full patience. He is an asset to any organization.

Customer service is absolutely HORRIBLE. All they do is regurgitate their knowledge base articles, which are largely outdated. Probably the worst customer service I've ever experienced in my entire life. What a joke.