8x8Reviews of 8x8.com

Customer service is terrible, mentioned to them I will no longer need their services back a year ago and cleared payments. Continued to get billed 'manually' for an entire year even though I was not using the platform or services then get told I'll have to pay for an entire years worth of services even though I instructed them to cancel my account after clearing my last payment a year ago.

i must say the systems that 8x8 have are incredible. You can tell there are still glitches to work out but overall it really is impressive, Any VOIP service is going to be complicated to setup but you can see that 8x8 have tried to streamline this as much as possible and give the account holder as much control as possible. I love that we control over the auto-attendant and can setup as many diverts and ring groups as we like. We left Vonage to come to 8x8 and there is a world of difference.

The actual calling software isn't too bad, but customer service and support, and integrations are appalling. I wanted to upgrade my subscription and had to chase my account manager, shouldn't it be the other way around? I have requested support, but simply get pointed to a support post or told I will receive a callback - which I then do not receive. The Chrome extension doesn't sync with Zoho CRM, it's clunky and laggy with poor UI and doesn't initiate calls, then when you ask for support you get no response. I would change to another PBX provider, but I am now locked into a 12 month contract - which looks like there's no way out of. Therefore, I would not recommend this to anyone and would warn users to find a better one.

THE WORST CUSTOMER SERVICE. WOW. I think that customer service is everything in a company, Whether it's retail or tech. But wow, I do not know why my company signed up with 8x8 our old phone system worked soo much better and it was from 2000!! Here's the lowdown, I tried to contact them through phone, no one picks up or it'll hang up. So then I went to the chat area to get a live agent then it took 15-30 mins to respond to EVERY SINGLE QUESTION. It was almost like they wanted you to give up.. I talked to someone on the phone then they said they are not the technician dept. so after 3-4 days they FINALLY EMAILED. My issue was so so simple, I needed help fixing the transfer on my calls. IT WASN'T AS I NEEDED A ROCKET SCIENTIST. Customer service is everything and I don't know why is company got so big. I can get through people AT SALESFORCE better than here.

Good services and they are very responsive. The support system is great

RESPONSIVE SUPPORT WHEN NEEDED Rely on support for many reasons, reporting and analytics mainly. Whenever I raise a request the support team are good at providing the answers. Technically, we don't have many outages of VCC which is reassuring for an uninterrupted service to our customers.

Positives - overall service works well. Account manager dashboard is complicated (due to so many features) but once you are familiar it allows you a lot of control. I used them for 10 years at two business locations and overall reliability and quality was good. BUT ...... After 10 years, when I ported over to Comcast I got a huge run around. It seems like they simply have a process to slow walk a terminate so they can collect additional fees on the back end before losing you as a customer. Extremely frustrating.

Are you interested in never being able to port your numbers to a new service? Are you looking for a phone provider who has never even considered customer service a priority? Would you like to be completely in the dark about how to actually use your phone service? LOOK NO FURTHER than 8x8! They're unethical, they move at a snail's pace, and they truly do not care about you and your business. I've filed numerous complaints against these scammers, grifters, and con-folk with the FCC, and I'll continue to do just that while naming their support reps in these complaints. It has been more than a month that we have attempted to have our numbers ported to our new carrier with little to no results. We have lost business in the hundreds of thousands of dollars thanks to their clunky and practically unusable UI, their poor customer service, and their complete lack of urgency. You're better off taking your business to Dialpad. You'll be delighted by them.