8x8Reviews of 8x8.com

Very poor voice quality. We handle customer support calls. Even when other TCP/IP (or other SIP) applications show no latency issues - 8x8 continually beeps and customers complain about poor voice quality. I don't know what codec they use or how deep they set their jitter buffer. But it sure seems their are either over-provisioning on their side or have things pretty poorly configured. This is not a new issue either - I would say for the past 3 years it has been an issue.

The service itself works well. The company is highly deceptive and hides behind a contract without any way of knowing when the contract expires. You can not get any customer service person on the phone and they take a very long time to respond. By the time they respond, they say you are within the 30 day cancellation notice and try to charge you for an entire year. How they operate should be criminal as it is highly deceptive and impossible to cancel services. I would not recommend using them to any new customer. For existing customers, ensure you cancel months before your intended cancellation so they can't say you didn't provide notice.

You can’t get a live person for any customer service. You have to submit a service request and hope to get a reply within a few days.

Customer service is very difficult to obtain. The Company uses difficult to understand foreign people for their customer service tech agents. The system is very very complex to program by the user so customer service is very important. The system itself has overcome many of the earlier problems and we find totally reliable now. I asked for a phone for hearing inpaired and the rep could not help me. I guess if you are a hearing aid user, you are on your own. I really do not remember the exact date of my service request so I could be off on my dates. I still need help programming my phone system. Not a do it yourselfer task.

Every time you are having an update it affects the app most of the time

the experience was very impersonal and I felt that attention to my issue wasn't really given full consideration. I was sent PDF's and literally had to do the research myself. I still believe I was over charged yet this was not even addressed. Very subpar service and assistance

Call quality is okay. Cuts in and out alot. I had a question and reached to the Rep Rose who signed us up and was told she couldn't help and would have someone return my call but didn't hear back from anyone. I'm guessing there is a better VOIP provider out there.

Understanding and resolution of the issue took too long and is still not complete!