8x8Reviews of 8x8.com

8x8 is a tale of two distinct halves. The good part is that the service works very well: Uptime is excellent; we have had many trouble free years of phone service with perfect call clarity, and no outages. The 8x8 Work app is constantly improving and allows you to take your work wherever you go. The admin interface is getting better, but is still a bit clunky and the knowledgebase is vast and searches often return a bewildering array of results. The bad: Support is appalling. The automated assistant is an annoying inconvenience, and whilst the 'front line' support tries their best and are usually very polite, they do seem very limited in what they can do. If they cant solve an issue quickly then it goes into the dreaded 'case' system where even a simple-looking enquiry may take a week or more to be resolved, because support simply dont respond or ever update you on whats happening. Sadly this has proven to be the case several times. So to sum up, a very powerful and flexible system sometimes let down by poor user interface and dreadful customer support.

Very poor phone company, intermitent call dropping and terrible customer support.

As already reported here cancelling is impossible. I just spent over an hour with chat and a call trying to get my account cancelled. Kept getting the same instructions despite reporting that delete account did not work, just like all the other Apparently the service desk is not able to find somebody who can cancel a simple basic customer account, even when the customer has repeated this instruction. What a joke. Avoid this company.

8x8 is a tale of two companies. If nothing goes wrong the actual phone service is great and prices are fair. But when something goes wrong with the account billing or anything else it is near impossible to ever get it straightened out. They blame the limitations of their "systems" as if they don't control that. People make promises that never materialize. People do not return calls or emails. I used them for 8 years and wanted to downsize from 5 stations because the additional stations were no longer needed. It has been more than 2 years trying to get it straightened out. I thought it was finally taken care of late last year but they did not set something up right in backend which resulted in cancellation and after months I still don't have it straightened out. It is such a shame that their technology works well but their customer support / billing / problem resolution is helplessly broken.

8x8 is not supported on Chrome OS as advertised. App from Google Playstore does not work and their beta web version has many bugs & security flaws ie hearing people chat over hold music and disconnection issues etc. Best to avoid 8x8 currently if using Chrome based machines until they significantly increase their efforts on App performance. NB Despite 8x8 response it does not work properly on Chrome OS. It is in BETA development which has the flaws noted above. Avoid until addressed if using Chrome hardware.

Disappointed doesnt quite cover it. Implementation was really good and supportive. The actual staff who helped were brill. However, now that I'm a customer paying money the company are just not interested in you at all. I logged a Major Business Impact (Level 2) ticket on the 3rd of Sept. As yet its not even been acknowledged - bar the usual automated "we got your question" emails. I've even escalated it multiple times. Still nothing. Simply put - use this company if you can do it all yourself. If you need ANY help *at all* go elsewhere.

I've been using 8x8 for three months now for work. The call and video quality is great! It's super easy to use and works great across devices. I'd definitely recommend 8x8.

HORRIBLE customer service. Our phones keep showing us as a spam risk when we call customers so they won't answer. A SIMPLE FIX and the foreigners that they outservice to CAN'T FIX IT!!! I'd give them a ZERO if I could.