8x8Reviews of 8x8.com

I would give them 0 stars if I could. IF CUSTOMER SERVICE, SUPPORT, AND QUALITY SERVICE MATTER TO YOU, DO NOT GO WITH 8x8. My experience with 8x8 has been utterly horrible. We acquired 3 businesses that used 8x8 as their provider for hardphone/PBX and their softphone/contact center. We needed to port all the phone numbers to our current provider. It took them 2-3 weeks to get us the CSR records. (EVERYTHING with customer service is PAINFULLY SLOW) Finally, we port all the numbers, but we are still getting charged by them. This is understandable as we needed to cancel the "service" with them, but here is where it becomes a HUGE PROBLEM. Their system has you assign a "License" to each phone number. They do not provide ANY WAY WHATSOEVER to remove these licenses from phone numbers in bulk, so if you have 100, 1000, 5000, or +10000 phone numbers you are looking at having to spend day or weeks removing each license 1-by-1 manually yourself because they WILL NOT ASSIST in this manner - not tech support, not the cancelations department, not the retentions department, and not your account manager. Their system is bulky and out of date compared to many of the newer providers out there. This is a COMPLETE lack of integrity and a very shady business practice in this age of transparency and understanding. They will do EVERYTHING in their power to make it difficult for you to leave them - SAVE YOURSELF THE TROUBLE and don't even start. There are much better options out there for both "hardphone"/"landline"/PBX and softphone/Contact Center providers.

Id have given zero stars if I could. For a telephone provider, there reception is shockingly bad. Called customer services which was located in the Philippines, the line was very crackly and I had to end the call as I could not hear what the agent was saying. Once I finally logged the issue, I received 6 phonecalls back from them each of these phoncalls happened in the middle of the night! I ignored the calls due to the time but they kept calling back around the same time, the time that they called at was totally unacceptable!

Wouldn't touch these with a barge pole. New system doesn't have same features as old, miss lead by the salesman. On switch over we were left for a month without any phone line because of their incompetence and no one seemed to care, saying nothing they could do.

worst customer services and worst service I ever had . this was my biggest mistake to bought this VIOP. dont waste your money it has lot of issue application doesnt work call dont go through phone not connected to server lot of issue never recomendis to anyone ***a very honest reviee***

When asking management to show me how to reset my password in a Teams call about my account, they admitted the platform is not up to scratch.

My Company works in the clinical trials sector and read the reviews on the 8x8 sales and support services, which left me in some doubt as to whether they may be the right choice! My experience was 100% excellent with both sales and support departments. They were courteous, well trained on their products, patient with me as I'm new to VoIP telephony and above all followed up every request for a call almost immediately. Put it this way, it's as good a service as I have seen. Don't be put off by 3-star reviews. Certainly, try them for yourselves, James was my point of contact. Thank you James. Cheers Brian

The worst experience ever. I would put 0 stars if I could. It started off as a great partnership, but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with a terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like this happens. Fast forward to today - we have been unable to send out any texts for a majority of our extensions since Thursday last week. It is Tuesday today and the issue is still there — even though they told me two or three times that it was fixed. As I am writing this review I have been listening to their TERRIBLE on hold melody for 39 minutes while they are supposedly transferring me to “a senior tech” — whatever it means. We are now in the sixth day of waiting, yesterday lost a $1500+ of revenue because of this and who know how much more we are going to lose because of this terrible company. We will be porting out our numbers and leaving 8x8 for good as soon as humanly possible and I will probably be putting a case together with my attorney to sue them for lost profits. My advise - never work with this company and if you are working with them now - run without looking back.

As a large organisation, we've paid a lot of money into 8x8. It is dreadful. If you are expecting competent customer support / technical support, then look elsewhere. A "major fault" response time of approx. 2 weeks. Constant problems, 8x8 are always trying to impress with new intuitive features instead of polishing up on the basics first...