8x8Reviews of 8x8.com

8x8 has just been shocking to deal with from start to finish. We're a large company using 8x8 and when someone has issues with their phone, they come to me and I'll contact 8x8 and try to resolve it for them. Dealing with 8x8 is the only thing I dislike about my job! It is so time consuming dealing with the customer service team. We have an account manager who just constantly directs us to the customer service "portal", when you do get re-directed, they expect you to do everything while they just guide you on the phone. It's almost a job in itself for me to deal with them. No one has time to deal with the issues with their service. That is their job. We've been a customer of theirs for years, and I haven't heard one person say that they enjoy working with 8x8 or mention that they are helpful. On top of this, when we require new phones, they make the process difficult and send us extorionate prices well above market average to "see what they can get away with charging you". So never accept their initial quote. Even when they've sent us faulty phones that don't work and we request a replacement phone to be sent, they call the team and have them run diagnostic tests as if they don't believe you need the new phone... Complete waste of everyones time.

The worst is when my wife texts me at work and they don't come through to my 8x8 number. Has caused several fights in our marriage to be honest. Other than that the system seems to be OK and has regular updates to hopefully fix things.

Had to cancel the account, trying to pay the remainder bill but account page doesn't work, telephone numbers - all those shown on the 8x8 website - don't work. Most emails give 'no reply email addresses' and those that do have customer service email addresses never reply. I would say not a good performance for a communications provider! LOL!

Cut me off without explanation and took forever to resolve. Also cost me $400 in calls to resolve and although promised me numerous callbacks, no-one called. Also, caused massive disruption to my business without care and was advised only my account manager can resolve certain issues and I have been waiting over 4 weeks (and counting) for a call back from my account manager.

8x8 gets some things right, and really right. Simplicity to manage call flows & automated IVR attendents, as well as powerful scripting for Contact Centers. However; 8x8 seperates Contact Center & Internal Users, making ease of use for one side to the other worse than pulling teeth. Call Recording causes loss of audio at the start of calls for 1-3 seconds, and this "is just how it is". The Contact Center users have to use a web-based application, and a desktop application SEPERATELY to get full internal & contact center functionality. Contacts/Directories do not share between Internal & Contact Center. Call Recording does not have a hierarchical structure for team management of recordings, it's either you see everyones recordings, or no recordings. Phone Provisioning continuously resets personal settings. 8x8 themselves have little desire to fix major DPA concerns regarding some deskphone features THEY supposedly support. And a plethora of other really basic and obvious simple features, that have been standard practice for decades that seem to be completely missing. I cannot stress just how much I regret migrating to 8x8.

Phones answered quickly issue dealt with professionally and very courteous

Worst company to deal with ever. Service of phones and App does not work so we found a new supplier because 8x8 didnt care if we stayed or not. Then they dont put you through to anyone or give you and information to let you move to another supplier. They plan a nicely planned trap out when you come to your renewal. avoid at all costs

Terrible company, been without a phone for 3 days now and no update as to what the issue is in over 48 hours.