8x8Reviews of 8x8.com

Fast and quick services. Good customer services.

Terrible system. Have a softphone and physical phone at the front desk only to be told they cannot be used in conjunction with each other. Video calls have a delay on the audio and video synch. This occurs both in my office and remotely. Too many to count dropped calls, one way audio, dead air, and jitter. This is via softphones, mobile apps, and physical desk phones. Customer service goes through my MSP who often tells me 8x8 needs more call examples, call examples are too old, this is an expected behavior, or I get sent a PDF with outdated information. I am just 1 year into the service and am already looking for a replacement.

We have been with 8x8 now for nearly 5 years. When we first moved there was a lot of scepticism as to whether an IP system could do what our old on premises system did but we were very pleasently surprised that it was much more flexible and was an absolute godsend over the Covid period. Set up, with approximately 50 landlines was pretty seemless and the functionality whilst initially confusing to set up, was soon easy to amend when needed. The only reason that I don't give it 5 stars is that support is where the issues tend to arise. It is not that support doesnt respond but it is the fact that they usually need examples of the issues you are experiencing (and if it is a random issue it is not easy to provide this) or it can take a 24 hours to get a response. When your business experiences an issue you need someone on the case right away as 24 hours is a long time to be without a fully functioning system. Thankfully issues have been very few and far between since we got the system in but if they could just resolve the support issues it would be a 100% no brainer to get an 8x8 system installed

awful customer service and very difficult to discontinue the service.

Not sure how this place is in a list of top VOIP services. Reached out a few weeks ago requesting service. It took 4 days for a sale rep to get in touch with me. Then she called me 4 times after I told her I was in bed with covid and couldn’t talk, but preferred to email in hopes to get a VoIP in the process of recovering from covid. No response. I followed up with an email and asked - “Are you unable to help me through email?”. 3 days later I get a response saying “Sure. Please let me know a time that’s best to email with you.” Are you serious? Isn’t the point of email - to response when you get it? If you’re busy then you respond when you can?? Couldn’t get a response so I tried calling, the business closes early because they’re East Coast and I’m west coast. So I jumped online and signed up a few days ago in hopes just to try the service and see if I even like it in the first place. Get an email - “account is pending”. Ok ??? Wait 2 more days and no response. I can’t use the service. Can’t use the app. Call in to speak to someone. The person I speak to tells me I already have an account, so they transfer me to Tech Support. Tech Support tells me they can’t help me because I don’t have an active account, so I get transferred back to sales. During the call (guessing they use their own service), the call goes silent, and then I get transferred to another rep. Long story short - don’t waste your time. The calls are all outsourced and there are no native English speakers who can understand questions unless it’s a circumstance that can be navigated through a script. This company doesn’t care about customer service, and they don’t even care about sales. Don’t waste your time. Terrible.

Tried to set up a trial on express to see features of the service, it said 1-2 working days, finally get an email 8 days later with broken link, I call customer service and had a 'customer service' agent laugh and say they can't help me as I am not a paying customer yet. PLEASE AVOID USING THIS COMPANY

Worst customer service and a unsmart system that will confuse both your customer and the business owner. Voice messages gets full and customers cannot leave anymore voice message until you empty them. VM goes to a weirdly configured system to just one employee. Every employee will have there own set of missed calls from a uniquely confusing phone tree that they create. End game is disaster in communication. Called the customer care to fix the issue, asked him to hold for a second and he hung up on me.

very nice person