3dprintersonlinestore.com (USA)Reviews of 3dprintersonlinestore.com

I had to have a guitar part replaced that no longer is made, they were very quick/communicative/helpful & even shipped the parts to me (as I am out of state). Would use them again in a heartbeat.

Everything was excellent. I was looking for a printer and of course I wanted it right away. Not only did it arrive quickly, it got here even before the resin did. There is absolutely nothing bad to say about their service. Extremely happy.

Thank you so much for helping. I am very satisfied with your service.

This should be Zero stars. They lied and said any upgrades would come pre-installed. They refused to give any reimbursement when printer arrived with no upgrades with it. If you like to Gamble buy from here if you want good customer service get it from Amazon or Ebay who stand behind their service.

Don't use this website. I've ordered a printer 16th december. I was in contact with the support and was promised that the printer would be dispatched in 4 days. In the beginning of january i reached out to Zander again asking where my printer was. No answer. Eventually i had to open a dispute on Paypal and a week in they still haven't replied to it. Wont recommend anyone to use this site.

Ordered a printer on Dec. 26, 2020 and was provided a tracking number on Dec. 27 with an delivery date of Jan. 2, 2021. Item hasn't arrived and shows "pending" with the tracking number. I have reached out to the seller twice and have not received a response. Opened a dispute with paypal.

Had an issue with the filament I purchased not fitting in my printer. After speaking with customer service they sent out a free spool wheel that would fit the filament. Definitely appreciate the quality customer service. The printer itself works great as well and was delivered on time.

**update 6/21/23 look at the dates of my original review and updates compared to when they responded. This will tell you everything you need to know about their customer service and response time! What a joke! **update 1/20/21 seller never responded, website operator never responded. PayPal finally refunded money because they never heard from either seller nor website.** I placed an order for the Ender 3 v2. when I placed the order, the website says it was in stock. A couple of weeks later, I inquired about status of my order and was told that it is not in stock and that my browser's cache must have been old to show that it was in stock (no chance). I had never been to that website before placing the order. I kept sending emails with no response until I finally requested to cancel the order. Then they made me fill out some form to cancel the order and now I've been waiting for an update on that. I eventually had to put in dispute with PayPal to get money back. I'm still waiting on PayPal to hear back from the seller. The operator of the 3D Printers Online website isn't much help either. Their website claims that they have excellent customer service, but the only thing they do is say take it up with the seller. I would not recommend using this site AT ALL!