3dprintersonlinestore.com (USA)Reviews of 3dprintersonlinestore.com

I purchased a Flashforge AD5X from 3D as a Christmas gift for my twin girls. They begged for a 3d printer for Christmas. Once it was opened it was missing all paperwork. Through videos online I was able to assemble unit. Once built I went to power up and there was an issue with the touch screen. It was defective and would not power making unit unusable. I contacted 3D by email, because they have no phone contact, I now know why, to report. Zander with 3D responded within a couple days but has put this on Flashforge to correct. That was December 27 2025, its now January 10, 2026 and nothing has happened. There have been many emails back and forth, but the bottom line here is still no solution. I was forced to dispute the original charge and my bank has now pulled the money from them and put back into my account. I hated doing this, but I felt they have had plenty of time to resolve. I gave 2 stars because they did answer numerous emails timely, but the fact I have a "new" $350 unit that doesn't work for nearly 3 weeks is absolutely unacceptable. My kids are still waiting for their Christmas present. Lesson here is, dont do business with a company that only allows contact via email, no phone numbers. I should have purchased from Amazon, they would have replaced the next day.

I placed my order of Tornado 2 Pro on 09/01/2020. At this time the Shipping Time was declared by 3 days, from German Warehouse. But be warned, if there is written "subject to stock availability", it can by shipped from everywhere. It´s mentioned in terms and conditions, thats true. In my opinion, this is a unfair business practice. To shorten the story, after some Mails, I noticed that the order was placed and payed to FlyingBear directly and the store is only acting as a middleman. The last 3 months FlyingBear was sending a lot of excuses. - Suppliers not working, because of corona - Staff forgot to send package(my favourite) - Printer is in logistics but shipping costs are to high Meanwhile they have managed that the PayPal Buyer Protection was going to expire. So I opened a dispute, after getting in contact with Zander again and was refunded today. Exactly 5 months after i had placed my order. I spend a lot of time to find a solution and now almost every 3d printer is not available anymore. To be honest, the second star is only because the response from 3D Printers Online support was fast.

The good - Printer received in good condition, and working fine. The bad - I chose to use this store because they were showing the cheapest price currently available. 6 days after processing the order and accepting payment, they demanded an additional US$90, claiming a system error had caused the wrong price to be displayed. While they settled for an additional $40 (to match the price directly from Anycubic), this is beyond dodgy. This was either a deliberate listing tactic to score extra sales, or simply extremely poor customer service to deal with a legitimate error, but either way it leaves a poor taste in the mouth. To add to the fun, the resin didn't show up when the printer did, and I was only informed after I went chasing it that they were out of stock locally, with no indication given as to how long it would take to fill the order. And their chosen transport provider chose to ignore the 'signature required' stipulation on the shipping label, and just left the printer sitting in my front yard. SO, in short, a pretty disappointing experience all around.