3dprintersonlinestore.com (USA)Reviews of 3dprintersonlinestore.com

Very helpful. When I need them, their right there. I'm brand new to 3D printing but I have a few pieces that were made for me from a 3D printer & after I saw how inexpensive they were, I HAD to dive in head first but these guys were there & continue to be there so I don't break my neck 🤣🤣🤣

The support i have received in purchasing and tracking has been outstanding, i highly recommend buying and trusting them.

I can see that people have various experiences with this company, so, I'll try to simply describe my experience with them - anyone can take whatever they find useful from it. I bought Flsun QQ-S Pro Delta Kossel 3D Printer from them. Before I actually made a purchase, I wrote to them asking to confirm that a 0.00 fee for shipping is correct and got a response from Zander Luke that the information is correct as the printer would be shipped from EU warehouse (I'm based in Lithuania), so, no shipping nor customs fees would be involved. I made my purchase. After a couple of days, I receive a communication letter from Lithuania's custom service indicating that I have to pay taxes for the items received from China and the amount was almost half the price of the printer itself. You may imagine if I found that as pleasant news. :) I wrote to them, and Zander Luke forwarded this to one of the representatives immediately. This guy by name James did all the needed investigation (which was indeed needed as customs made errors with shipment codes, so, the info wasn't corresponding at first) to make sure that I'm not lying, but at the end he did acknowledge that an error was made on their side and put everything in order to make sure that I would be refunded the same amount that I had to pay to Lithuania's customs. So, he stayed in the communication the whole time (it took us 14 days exactly to make it straight) and I did receive my printer which I'm happy with as it's still providing expected results as well as a refund from the company. So, I couldn't call this a pleasant experience, but I really appreciate all the effort that was put to make sure that I would receive a fair customer treatment. This makes me a happy customer and I would recommend their services to my friends with condition that same effort in customer service is still provided. Thank you. I hope this review will be useful for the company and anyone who is interested in becoming their customers.

Ordered printer kit and was promised by zanderluke that it would ship in 3-5 days. No response after a week and after repeated requests for info ida said they are waiting for parts, if I could accept low quality parts instead. They have apparently declined to cancel and refund so I need to file a chargeback.

Before buying the printer I asked them multiple questions but they could only answer that the printer is in stock and will be shipped by DHL in 5-10 days. For all other questions I got a generic answer that everything is handled by the manufacturer. The printer was in stock and shipment was handled by the manufacturer. National holidays were already in effect but the support team didn't know that and shipment took longer than a month. It was shipped by Fedex. While I was waiting 3dprintersonlinestore stopped replying to my e-mails and I started getting answers from the manufacturer. Eventually I received the printer and it matched my expectations.

Hi I was at first a bit skeptical because of how good the prices were but after I ordered it was in a truck in the first 2 days and got to me In 4 so it was faster than Amazon for this item. There was great customer service and they would always answer ASAP. So if you are looking to buy a 3d printer for much less than anywhere then look no further than 3d printer online store.

I took a chance in buying from this site and I truly regret it. They first charged me $20 for shipping and the next day they told me I had to pay extra $180 for shipping or cancel my order. So I told them to cancel my order. After 10 days no one has cancelled my order or refunded me and all they tell me is it is the "seller" which according to them is the manufacturer that has to cancel it and refund me. Had to open a dispute. I recommend NOT buying from this site.

3D Printers Online Store has been great so far! I ordered an Ender 3 V2 from them, and it arrived in about a week, with good tracking along the way. I was hesitant at first to order from them because of some negative reviews I have seen, but my experience has been excellent. I will not hesitate to order from them again. A few quality issues from the factory have turned up during assembly. When I turned the printer on its side to make attaching the vertical extrusions easier, suspicious rattling noises came from the mainboard compartment. I removed the bottom cover plate and found three random screws in amongst the wires and soldering on the mainboard. If I hadn't checked, and plugged it in and powered it up, the screws might well have shorted things on the motherboard. Another Issue is that the brass ferrules on the Y-axis belt were not centered in their retaining slots, but were both positioned all the way to the sides. This made the belt track off-center, and it would have eventually scrubbed itself to pieces on the pulley flanges. You would never spot this during a normal assembly, but I removed the aluminum bedplate to install better springs and tighten the y-axis rollers because they were loose. Finally, I just learned that some Ender 3 V2's shipped from the factory in late 2020 and early 2021 with 4.2.2 model motherboards that have been causing problems that show up several hours into long prints due, maybe, to overheating stepper drivers. The latest V2's have 4.2.7 motherboards and they seem to solve the problem. Having just learned this, I need to take the cover off of mine and see whether or not mine has the old board. None of these issues are the fault of 3D Printers Online Store, but might be their responsibility as the seller. I don't know, and I haven't asked them about these things yet. As a reseller, if they complain to Creality it will carry a lot more weight than my voice alone. I'm just making sure that there are no more problems before I get in touch with them to let them know. We'll see!