3dprintersonlinestore.com (USA)Reviews of 3dprintersonlinestore.com

Ordered TwoTrees SP-5 3d printer with claims to have stock in EU warehouse and 3-5 estimated delivery. But by the look of it - the seller is drop-shipping from mainland China and uses excuses to make customer wait till the product is delivered to EU. Right now, 2 weeks after payment, I have requested a refund, but I was declined because the item will be shipped any day now…

Dealing with this company has been a total nightmare. I ordered a Creality Ender S1 Pro December 15th 2022. No problem taking my payment. Was told that it would ship in the next 2 to 3 working days. Didn't hear from them for a couple of weeks, so I inquired about my order 12/28/22. I was told that it is now back-ordered and that it would be in at the end of December, or beginning of January. I inquired about another model, and was asked to wait a few more days for the Ender. I told them that I would. 1/6/2023 the shipment was blamed on the COVID surge in China. Again 2 to 3 days to ship. 1/7/2023 I got the tracking information. 1/9/2023 the LED light shipped separately . 1/9/2023 the shipment was canceled by them for no apparent reason. 3DPrinterStore said that it was because of a logistics issue. 1/10/2023 I tried to cancel he order for the first time. And I made Zander aware that I was canceling. That PM was told that the oredr was shipped already. 1/12/2023 I tried again to cancel the order. Received email stating that once the order has been canceled, I will be refunded 1 to 2 days. I was told that it was too late and that I would have to refuse the delivery and have the printer returned. The printer arrived 1/24/2023, and was refused. The printer spent until 1/27/2023 trying to be delivered back to them. 1/31/2023, After I let sales know that the items have been returned, I was once again asked to wait a couple of days for the vendor to refund my money. Needless to say I still haven't received my refund. I am opening a PayPal dispute with this company today. My advice would be to find some other company that cares more about the customer. Now the company has stopped responding to my emails altogether. So I'm guessing they have no intention of returning my money. 4/5/2023 Just an update. I have still not received my refund.

Left feeling ripped off.. lost out on the sales price of over 400$ savings they refused to honor the order they tryed to rip me off.. i ordered 2 cr10 smarts back on jan 17 they were on sale everywhere as eve1 knows the new years clearance sale was 358. per printer so figured good deal 40% off.. and they say 2-3 day shipping 5-7 day delivery us ships so i picked them out of like 4 other choices including the sales on amazon at the time so fast forward to the 22 i emailed and asked for update on shipping they Zander emailed back saying that there was a delay i would have to wait it would be shipped out on the 5-7 of feb now hes telling me the printer has been discontinued i called creality they informed me that it was in stock and has been and will not be discontinued i gave them the company name and am supposed to hear back from them for a futher investigation into 3d printers online store i wish i would have looked on here before i ordered i would have stuck with amazon they had it for 369. "use goback and u can see any webpage at a previous dates" its archived everyone should contact oregan ecommerce and file a complaint this company isnt even located at that address i pretty sure its a fake address for a overseas company with the hours they operate and respond seems fishyalmost forgot to mention that he even tryed to get me to switch to a cheaper model the anycubic kobra bad business and bad experience.. i would not recommend they did nothing to rectify the situation just lyed to me thinking i was stupid enough to believe it. yea creality would just stop selling one of there top models.. they costed me work i need the bigger printer for a job.. almost a month later still waiting hmm update yet they screwed me and canceled my order this company is one of the worse companys ive ever had to deal with i would suggest going somewhere else if u wanna get ur printer ontime or even in general this company tryed getting me to switch to a cheaper model blantanly lied several times on email ecommerce in oregon has started a investigation into this company.. report companys that violate the laws and business agreements.. goodluck and thanks for reading..

Customer support not honest. Asked before ordering, if the product is still available in Europe and if the price is correct. The answer was positive. Then after 3 days of purchase I got the email that the product is sold out. And if I want to chose something else or refund. I refused because I wanted the particular product. 3 Weeks still waiting for a refund. Luckily I paid using PayPal. But the seller is not answering in paypal resolution center. Also you can still proceed with the purchase of the this product on their site even if it is "sold out" That makes me think that it was not just a mistake. It is just a trick to make people to buy the stock items. A lot of people won't wait for a refund and will agree to have the product swapped for an other. Don't trust them

Lied to customers saying products are in stock when they are severely backordered and they know it they take an insanely long time to refund you're money and even after telling me that they are backordered there web sight continues to say in stock in us warehouse edit: they have updated the status to out of stock.

Ordered printer kit and was promised by zanderluke that it would ship in 3-5 days. No response after a week and after repeated requests for info ida said they are waiting for parts, if I could accept low quality parts instead. They have apparently declined to cancel and refund so I need to file a chargeback.

I took a chance in buying from this site and I truly regret it. They first charged me $20 for shipping and the next day they told me I had to pay extra $180 for shipping or cancel my order. So I told them to cancel my order. After 10 days no one has cancelled my order or refunded me and all they tell me is it is the "seller" which according to them is the manufacturer that has to cancel it and refund me. Had to open a dispute. I recommend NOT buying from this site.

This should be Zero stars. They lied and said any upgrades would come pre-installed. They refused to give any reimbursement when printer arrived with no upgrades with it. If you like to Gamble buy from here if you want good customer service get it from Amazon or Ebay who stand behind their service.