Capitol Lighting – 1800lighting.comReviews of 1800lighting.com

Thank you for my beautiful new replacement clock. It works perfectly. I can't tell you how much I appreciate your quick and easy customer service...and thank you so much for my new working clock. Melissa Harrison

I ordered a light 9 months ago and promptly received it but it was missing a part. Customer service has promised to send the part twice which they have not done. I would recommend you purchase from someone else because if you have a problem they don’t seem to care!

This place is a scam. Item shows in stock. Order placed. Credit card charged. Email update that delivery is going to be delayed 3 months. Cancellation request. No response. Dispute with credit card filed. Emails and calls never returned.

Customer service is lacking, to say the least. I purchased a torch lamp less than a year ago and the button fell off. After several attempts at calling, without successfully getting through to anyone, I emailed. After an initial response, they have gone radio silent. Capitol Lighting has always been my lighting store of choice, but now I would hesitate to purchase from them again.

Ted Matos of Capitol Lighting/1800 Lightning was exceptional and quickly responded to the many questions I needed answering Re: the beautiful sconce I ordered today. He obviously has extensive experience in lighting sales which is a ‘must have’ quality in the customer service/direct sales department. Thank you Ted for a wonderful shopping experience! MBR Granite Bay, Ca.

Just miserable. Sold me an open box light, delivered the wrong light, and bounced me off of so far 4 customer service reps in order to get it sent back. I may end up having to do a chargeback. I would really shop somewhere else, at all costs.

Purchased a hanging fixture from salesperson Barton Cross at Capitol Lighting in Eatontown. All was great until there was a problem. Barton either lied to us or failed to admit his mistake in ordering our fixture. He specifically told me the fixture would come with led bulbs, and when it did not and I asked him to correct it, his flippant reply was I should come back to his store and buy them. He refused to accept any responsibility or make any accommodation. I will never buy there again, and recommend you get every detail in writing from this guy if you do.

I am updating my review bc despite the apologies and promises that the customer service rep Zach James made he once again failed to deliver. He promised me that a light I chose would be available and ship in July. I never received anything so I followed up and he told me it was again delayed and he expected it in October. When I never heard anything I followed up again despite his promise to follow up with me and today he told me the lamp would not arrive until December. This lamp was supposed to be a make good since I reported them to the Better Business Bureau and left a review here but this company is just taking money and orders that they can’t fulfill. Next step is back to the BBB to reinstate my filing reporting this company as a fraud.