S B.
Failure to Rectify a Manufacturing Error
We bought 3 chandeliers There was a lengthy delay (due to supply chain issues) on one of the lights. Due to the minimum cost of service calls by the electrician, I asked customer service if I could return the most expensive chandelier bought from them and rebuy it when the other two chandeliers were delivered, so all three could be installed at once. They said no need to return it; they would mark their records so it could be returned late if there were a problem. When the electrician tried to hang the largest chandelier, it was lop-sided due to a manufacturing error when the chandelier was assembled in the factory. Capital was able to get us two substitute parts to make the appearance seem normal. However, these parts were a make-do (not the correct size for the chandelier as designed). We ended up with the bottom ring of the chandelier being 17" inches from the top ring instead of a 20" spacing, as designed. I felt we ended up with a factory second chandelier and we should have received a refund of a substantial part of the original cost of the chandelier as if it were an open box item. Or Capital should have sent a perfect chandelier and paid to remove the factory second and to reinstall a perfect chandelier. Neither was acceptable to Capital. We now have a factory second chandelier for which we paid a first-quality price. Customer Service was very good until it came time to rectify the manufacturing error that was beyond our control. I would not buy from Capital again..