zZounds.comReviews of zzounds.com

I've had a great experience with delivery of my item. It was brand new and sealed. I suppose it all depends on what you get. Fedex isn't usually the best method for shipping and handling at times. It all depends on the driver. They could improve on the return policy which can be costly on the consumer or make them consider even returning the item. However, I understand that at the end of the day it's just business and everything costs money. They do you a favor by offering a payment plan with no credit check. Then, later down the line, when you shop more, they offer no credit check up to 8-12 months on payments. No extra interest on the purchase which is amazing. Try financing with guitar center and you'll see your price balloon. I'd shop with them again. They do answer emails promptly. Typically, within hours or 1 business day. I suppose your experience varies from person to person but I've had no issues with that. I think this is a good opportunity to get gear at a reasonable price and payment plan if wanted. You'll have to see for yourself. I hope they continue to grow and improve in time as most businesses should. As long as quality service is provided, they will have me as a customer going forward.

over the past year I have purchased quite a bit of equipment for our church from zzounds with no problems, equipment always arrived on time except one order and zzounds made it right. I hope they continue to get better. Thanks guys!!

ZZounds cuts people's credit for no reason. I have made all of my payments on time and bought a few thousand dollars worth of stuff over the past few years. I went to use them recently and was told that I no longer could use a credit plan. Apparently, their "No Credit Check" plan does a soft pull, and they will deny you if your credit has changed while a customer. Most likely, they are not financing but selling your credit to a third-party broker that buys your paper. The profit they make is exactly as described by others' bad experiences. Selling used and poor-quality seconds as new at full retail prices. Companies sell "NEW" dealer returns as new merchandise. IE, Guitar Center sends a Gibson that's not quite right back to Gibson. Gibson sends it to ZZounds at a deep discount. They are not doing you a favor. That's for sure, financing B-grade merch at full retail price. That guitar that sat on the wall for two years at Guitar Center. Reboxed and delivered to your front door "as new." The stories of needing to send a guitar or other item back are 100% facts, not bots. Do yourself a favor and use a different company and or save your money.

These guys have always been great. I ordered my first guitar from them in 2018. Since 2018, I've bought 31 guitars, not to mention a few amplifiers, pedals, and numerous orders for strings. I have bought their Minor Blemish guitars several times at a significant savings, and only had to send one back as the defect was unacceptable. I returned it on their dime and was refunded with no problem. Most of the time, there is no visible defect that I can find. I've also bought warehouse resealed products too that were perfect. I bought one guitar that was listed as warehouse resealed that actually had a problem. When I couldn't get the parts from the manufacturer that I needed to fix it, Zzounds let me return it to them, and they sent me a brand new guitar, and let me keep the discount. I don't have the best credit, or at least I didn't when I made my first purchase. However, I have always paid my bills with them on time. During the Pandemic I had to have a surgery, and needed to cough up a lot of cash up front before they would even do the surgery. I called them and explained my situation, and they pushed my payments back a couple of months. It was really helpful. No fees or interested when I resumed after the surgery. I recently paid off my Zzounds account, and bought a high end Gibson on an 18 pay. They even discounted the guitar for me. I see a lot of hate on the internet from people, and it usually involves the person not making their payments. If you can't make a payment, just call them. They will work with you.

Great company and amazing payment plans with great prices and gear. Bought from them for many years and I have not nir any friends/bandmates ever had an issue with anything. We have lots of gear. Also to note, they have top notch customer service I give them six stars! AMJ

Great products. Super fast shipping. Would definitely buy from them again.

This company will treat you like garbage. I have brought and paid for more then 10 expensive items on their payment plans, never had an issue with a late payment, every item paid off and on time. They just cut my credit limit in half with no explanation. They won't allow you to speak to their credit department. This is not how you treat a long time loyal customer. I had an order placed for a new item that they told me was approved only to have it canceled without reason a few days later. If I had been late with payments or had problems in the past I would understand but I have been dealing with zzounds for over 10 years. Total slap in the face with no explanation at all.

Nothing but great things to say about zzounds! I had to contact customer service once and she was wonderful and answered my question. My favorite online place for musicians needs!