zZounds.comReviews of zzounds.com

I returned a Jackson guitar that cost a grand. It was subpar, there were stickers on the tuners that said Jackson. Stickers? It wouldn't intonate, sounded crappy, and had other really cheap parts. The box it came in was nothing less than a gigantic puzzle, and I'm not too shabby with a puzzle. So, I call to get some tips on the best way to ship this guitar back. Not a word. I tried two more times and then the return policy was coming due. I packed it very well, making sure the headstock had the styrofoam cover and the rest had plenty of bubble wrap that it had come in, and then some. I get a picture in an email of this guitar, being held by an employee, with the headstock smashed to crap. With the ZZounds packing slip, graciously given by the company, there wasn't an option for insurance. So, they then black ball me. For returning TWO guitars that came back to them all banged up. I only returned one of the two guitars I bought, one a really nice Schecter Reaper Elite that has a few issues, but it's not built like a paper gujtar like the Jackson. They black balled me while buying strings. For real ? That's where they make money, not off of guitars, but in the little things that go with the guitar. Four counts of bad service in one transaction. No insurance offer, blame the customer and not UPS, black ball me when I'm buying the money maker, and lying about how many guitars I had returned. Talk about dumb and dumber.... Then even dumber and dumberer still!

So I have purchased multiple guitars as well as other gear from zzounds. I have made returns to them because of blemished products and because products purchased didn't arrive on time. I have NEVER had an issue and anytime I needed it the customer service has been great. The company itself is 5 star. So why the 3 star review....well the only option is Fedex shipping. Every time my package is 2-3 days later than expected. Boxes damaged, Even left a guitar out on the steps in the rain when the covered porch was 2 steps away. As of writing this review I am waiting on a guitar. It was supposed to be here Monday. It is now Tuesday at 11.00 a.m. and even the tracking shows it will be delivered today between 10-2 but it's still not even in my state. I will seriously debate purchasing from them again solely because of their use of Fedex for shipping. Reading the reviews here tell me others have the same problem. Zzounds...do yourself and your customers a favor and start using UPS because I guarantee you are losing customers because of this. Again Zzounds 5 star...shipping method 0 stars Update: guitar finally showed up 2 days late on March 5th and believe it or not FedEx left the box out in the pouring rain leaning up against the door to the enclosed porch so I couldn't even open the door without tipping the box over to fall down 5 steps. Why not put it on the porch where EVERY other delivery service puts my packages.

Bought a few items from zZound and they were fair. Prices a little high, but considered "average" when compared to other online dealers. Just remember, customer service matters too. So I give them a "C".