zZounds.comReviews of zzounds.com

Do not buy from zZounds. I ordered high-value musical equipment, and absolutely nothing arrived. The carrier dumped the package completely out in the open in an unsecure, public area where anyone could walk off with it, without requiring a signature. When I went downstairs to get it, the package was completely gone. Instead of helping me file a carrier claim or offering a replacement, zZounds is actually using the carrier's drop-off photo to fight my credit card company's dispute so they can keep my money. They chose not to require a secure signature hand-off, and now they are forcing me to pay for a negligent delivery. Terrible customer service. Avoid them if you actually want to receive what you pay for.

What I find difficult to understand is this, if you are told delivery within two days before and after your purchase? Why isn't it delivered in a timely manner? If it took an extra day or two, I could see that issues arise. But 8 days after your purchase, and you still haven't received your purchase. That is a company that doesn't really care whether or not you receive your purchase. They only care about lying to you about shipping so as to make a sale. That is all they care about. Their comfort, not yours. They should not be allowed to give false delivery service dates to you. And their pricing is as much as all the other electronic shops that sell the same item. Stear clear of this "Terrible company."

The worst people to purchase gear from, with zero accountability. They sold me a Roland electric piano with a three year warranty. It died/ stopped working a few months after and I had to take it to a Roland authorized service center. It has sat there, broken with zero response from the manufacturer. I reached out to Zzounds and they were unhelpful, would not reach out to Roland on their long time customer’s behalf (I’ve been a repeat customer for several years). Dylan (their customer service manager) was rude and dismissive and kept saying they’re like Target, once you purchase something from them you must go through the warranty process. In my case there is no warranty process because Roland has ignored repeated attempts by their authorized service center to contact them for the necessary parts to repair the broken piano. You cannot get anyone to speak to when calling them, and they’re not responding to emails (the only option they provide). Please do not buy anything from Zzounds, I never will again. I’m sure Zzounds will respond here, so my only question is how or why would you trust a company that sells unserviceable items/ gear that cannot be repaired under warranties that they advertise on their website. They are dishonest to the core, please beware. #boycottzzounds

Was a loyal customer for years, no more !! I returned a 3800.00 Marshall amp,FEDEX destroyed it with their careless shipping. ZZounds tried to blame me and refused my refund ! Its was on Fedex not me !! Done forever with them. The money they charged will cost then a lot more down the road. Im moving on to more trustworthy stores.And I buy a hell of alot of equipment.

Eduardo es el nombre de la persona que me atendio mi llamada. una persona que no esta asiendo un buen trabajo senti como si estubiera ablando con boot. No me ayudo en nada pesimo servicio de esta persona nunca me avia pasado antes. Pienso que es una exelente compañia para tener como empleados a este tipo de personas nefastas y prepotentes

This is literally a zero star experience. God d&mn thieves. Just had $165.47 stolen from my bank account after making a payment as a gift for a family member last month. Even though I checked the little box that says “don’t use this card for anything in the future” they took it upon themselves to commit a little bank fraud and so it anyways. Their rationale.. “they have a 6 month payment plan. Now there’s only 3 months left” don’t spare a second of business with this predatory ahh company or granny might be buying you a Gibson Les Paul after trying to get you a pack of picks.

Disrespectful customer service. I contacted them about a defective Reloop turntable that is well within its 12-month manufacturer warranty. Because it was past their 45-day store policy, the support rep was incredibly rude, dismissive, and acted like I was making up the issue. I’m a serious buyer who just spent $1,400 on a Technics unit because of the defect, so being treated like a scammer by their staff is unacceptable. They might have gear, but their post-purchase support has a terrible attitude. Go to Sweetwater instead—they actually treat their customers like human beings.

Attempted to purchase something from their website and submitted for one of their payment plans. I was excited for my payment to be low and get a decent starter guitar to learn on. I received an email shortly thereafter stating that I had a bad payment history with them (I had never ordered before so didn't get why they said this) and that they were cancelling my order. Wow okay... Then next day they bombard my PayPal account with 16 dollar charges, over ten of them, draining the account and putting it negative. As it turns out, another person in my family with a similar name ordered from them and defaulted. I didn't know at all that their account was in bad standing. But I put in my social security number and DOB, they had to have known if they had even done a basic once over of my information. They took my payment method which was supposedly "secure" and manually used it to pay a different account. I told them it wasn't me and they basically taunted me, not taking even five seconds to hear me out. Horrendous thieves. I plan to reach out to my family member, who probably should pay me back for this, but still, their customer service was so incredibly rude! Our addresses aren't even the same!