zZounds.comReviews of zzounds.com

DO NOT BELIEVE THE NEGATIVE POST'S These are low down Bot's. If you want quality instruments, gear whatever, this is definingly the place! If you can read you can order what you want. New means New. Resealed means new but returned. Hence the listing. If you want to receive a guitar in perfect set up condition buy local! If you want an excellent condition out of the box order here. Take to a repair shop for your set up specs... Jeez. I have bought from Zzounds 5 times and have a wonderful experience every time. Awesome customer service reps too! Have any issue and the issue will be resolved instantly. 5 STARS

I do not understand all the hate. I ordered a Taylor Rosewood GS Mini-e Plus around noon on Monday and it arrived less than 24 hours later. 15 minutes after I purchased it, I found the same guitar for less elsewhere. I called Zzounds customer service and after confirming the lower price, they refunded the difference immediately.

All of the online gear retailers are about the same. The pricing is same, shipping, return policy's all pretty much the same. The only thing that differenciates between them is product selection and finance options. ZZounds and their sister company AMS offers the best financing hands down. 0% for up to a year with no credit check. Perfect for people with no credit or bad credit. Their selection is fair. They list most of the better brands on their site, but half of what they list they don't have on the shelf. I'd been watching a Sire bass on their site for 6 months. They never got one. They just changed the arrival date of a new shipment every month on the site. I got sick of waiting and bought it from Sweetwater. Just this week I saw the newest hottest bass pedal from Line 6 finally become available for sale. They put an arrival date of April 5. I looked on the site and as expected the arrival date moved from April 5 to May 27. So I checked my order status. Back ordered! So I'm waiting for 9AM to call them and cancel the ordered. Every major online retailer has them on the shelf. I'll just put it on a credit card. They're not honest. They claim to be "Americas top Music Retailer". That over a puff piece article in Newsweek magazine. Newsweek? All the legitimate review sites place them at a 2 of 5 stars. It's what they deserve. If they have what you're looking for on the shelf and 0% financing for how ever many months they give you, go for it. If it's not on the shelf don't waste your time. They're just trying to take you out of the market.

Absolutely everything went wrong, the website said delivery on Sunday, which would be my sons b-day, items weren’t delivered till Tuesday, terrible customer service will not buy from them again and will not recommend them.

I had the most disgusting and disrespectful call today with a manager name Burt. He refused to pull the recording from the original call but he’s arguing with me over notes that a representative left in the system and he refused to let me speak to another manager. I received two defective speakers and they want me to pay for the return shipping saying it seems like I just don’t like the speakers. Stay away from this company. It’s going down hill fast.

Awesome!!!!!!

Listen, their payment plans are great. No denying that, and that's the reason for the second star here. That said, I've now placed 5 separate orders with them since the beginning of the year. Twice now an expensive item I have purchased (a guitar and then a case for another one) that was listed as in stock, has suddenly gone out-of-stock and/or had the delivery date extended out significantly AFTER the purchase was made. Mind you, they advertise "Free 2-day Shipping" and that orders placed before 5pm ship same day. Neither of those things are true. The free service is FedEx standard ground and there's zero guarantee you'll actually get your items within 2 days, and the order I placed for a case at 10am didn't even have a label created for the order until the following afternoon. If you need a company like Zzounds for credit reasons, rest assured in knowing that you will eventually get the product you ordered. Just understand, it comes with the problems you would expect to encounter with such a company that markets itself to a different class of consumer than some of it's competitors. "New" products that aren't always new, unreliable shipping information, customer service that can't (or won't) do much to help, and a return policy designed to make returning products you no longer want or didn't like as painful as possible.

Utterly and completely idiotic. Three shipments of the same guitar, severely damaged in all cases, but different damages. One came without a headstock. No refunds, just shipment after shipment of garbage. Don't support them.